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Software Engineering Manager

Columbus, OH, USA - 910 John Street (C317)

CoverMyMeds requires new employees to be fully vaccinated for COVID-19 as defined by the CDC, subject to applicable, verified accommodation requests.

Job Description
As an Engineering Manager on our Product Tech Organization, you’ll make significant contributions to the success of one of our newest initiatives. Your primary responsibility is to become strong with managerial skills and significant technical knowledge to lead your team and work closely with other business partners to introduce a specialty workflow. You’ll get the chance to create and maintain strong working relationships with our many clients while advising on the development of one of our top strategic products. You’ll work closely with fellow leaders within the business unit to navigate the ambiguity and risk that comes with creating new things and you’ll enjoy endless opportunities to take on responsibility, mentor and continue learning. 
What You’ll Do:
  • Lead a self-organizing team, clarifying responsibilities based on team priorities and flexing your leadership style to adapt to a variety of skill sets
  • Build strong relationships with your team members, understanding their motivations, encouraging continuous learning and creating development plans to help them succeed
  • Facilitate necessary cross-unit communication, getting the right people together at the right times to make decisions that keep your team productive
  • Make sure to always be a great teammate to your peers across the company, balancing the needs of your unit with those of other teams
  • Work with recruiting team to engage candidates and play an active role in the interviewing process and hiring decisions
  • Handle performance conversations and reviews for your team, and manage salary and other expenses
  • Work with training team to ensure successful onboarding and training of new hires
  • Enable and nurture collaborative, adaptive working relationships with enterprise Pharma client teams who are not versed in modern software development processes
About You:
  • 5+ years of experience of being a contributing leader/manager on technical teams
  • 3+ years of experience working in agile processes
  • 7+ years of hands-on technical experience
  • A natural collaborator who seeks out new perspectives and builds trusting relationships with both technical and non-technical partners at all levels, and moves people to action
  • Proven experience identifying and prioritizing the most important things amongst a myriad of important things; including what will be delayed or discarded to focus on what’s important now
  • Thrive in the inherent energy, ambiguity and risk that comes with creating new things
  • Embrace the opportunity to work closely with the other business units to introduce a specialty workflow that integrates seamlessly with the CoverMyMeds core offering  
CoverMyMeds is an equal opportunity and affirmative action employer. We embrace diversity and are committed to creating an inclusive environment for all employees. Qualified applicants will be considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, disability or veteran status.​
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Database Administrator

Columbus, OH, USA - 910 John Street (C317)

CoverMyMeds requires new employees to be fully vaccinated for COVID-19 as defined by the CDC, subject to applicable, verified accommodation requests.

As a Database Administrator at CoverMyMeds, you help create solutions that make our healthcare system work more efficiently and effectively in order to help millions of patients receive their prescription medications every year. You're the expert at creating highly-available databases and planning for scale as we continue to grow. You work with everyone from the technical side to the operations side with endless opportunities to take on responsibility and continue learning.
Our Tech Stack
PostgreSQL, SQL-Server, Puppet, Ansible, Ruby on Rails, Python, PHP, Elixir, Elasticsearch, Capistrano, Redis, Sidekiq, Vagrant, Apache, Pentaho
What You’ll Do
  • Support multiple business units as part of a cross-functional team, contributing to:
    • Database Tooling (creation, deployments, monitoring, automation)
    • Schema alterations
    • Capacity planning
    • Performance analysis
    • Query optimization
  • Partner with development teams during design phases to ensure effective utilization of our databases and sharing of your expertise
  • Monitor the performance of database operations and proactively recommend solutions
  • Maintain our security standards by implementing backup and disaster recovery requirements
  • Implement and improve scripts that facilitate ETL processes
  • Document everything important you do for our data
About You
Technical Skills:
  • 3+ years of experience working with relational databases, experience with Postgres is a plus
  • Proven experience monitoring for potential issues and proactively recommending solutions
  • Some systems level experience, having worked in either Linux or Windows
  • Some experience managing geo-redundant data
Non-technical skills that really set our DBAs up for success:
  • Adaptable to changing priorities and understanding diverse stakeholders’ database needs
  • Experience working closely with developers to advise at the design phase of the SDLC
  • Desire to empathetically share and receive feedback and knowledge to help everyone keep improving 
  • Thrive at working closely with a team to find solutions collaboratively 
  • Able to effectively explain your choices during problem-solving 
  • Great at communicating technical concepts to non-technical audiences 
Our company culture is a collection of the unique individuals who represent our mission and values. We are looking for people who are motivated to take on challenges and have a passion for helping others. If you don’t feel you check every box, but have relevant skills that can impact this role, please apply! We can grow together.
For this role, you are able to be 100% Remote, US-Based.
CoverMyMeds is an equal opportunity and affirmative action employer. We embrace diversity and are committed to creating an inclusive environment for all employees. Qualified applicants will be considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, disability or veteran status.​
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Site Reliability Engineer

AL-Work at Home; Detroit Metro; FL-Work at Home; GA-Work at Home; IA-Work at Home; IL-Work at Home; IN-Work at Home; KS-Work at Home; KY-Work at Home; LA-Work at Home; MA-Work at Home; MD-Work at Home; ME-Work at Home; MN-Work at Home; MO-Work at Home; MS-Work at Home; NC-Work at Home; NE-Work at Home; NH-Work at Home; NY-Work at Home; OH-Work at Home; OK-Work at Home; PA-Work at Home; RI-Work at Home; SC-Work at Home; TN-Work at Home; TX-Work at Home; UT-Work at Home; VA-Work at Home; WI-Work at Home; Work at Home - Delaware, USA (All Zones)(WDEA); Work at Home - Montana, USA (All Zones)(WMTA); Work at Home - South Dakota, USA (All Zones)(WSDA); Work at Home - Vermont, USA (All Zones)(WVTA); Work at Home - West Virginia, USA (All Zones)(WWVA)

CoverMyMeds requires new employees to be fully vaccinated for COVID-19 as defined by the CDC, subject to applicable, verified accommodation requests.

As a Site Reliability Engineer at CoverMyMeds, you support engineers by creating highly automated services to make building shipping and running software as efficient as possible.  You will build infrastructure that our technical teams use every day and scale those solutions to help millions of patients receive the medications they need to live healthy lives.     You’ll work on small teams with other people eager to make contributions, with endless opportunities to take on responsibility, continue learning and mentor others.

Our Tech Stack:
Linux, Puppet, Ansible, Docker, Github, Jenkins, Terraform, Consul, Datadog, Splunk, Docker, Kubernetes, SQL-Server, PostgreSQL

What You'll Do:
  • Establish patterns for the deployment, testing and delivery of our applications while ensuring security and compliance best practices.
  • Drive improvements to our application development processes with automation and self-service tools
  • Innovate solutions with new technologies to modernize our technology stack, reduce risk and build for lasting success.
  • Diagnose complex system issues with multiple influencing factors
  • Automate and standardize everything, finding manual processes to eliminate
  • Document everything important you do for our infrastructure
  • Assist with development and coding tasks as needed to ensure successful and timely implementation.
  • Participate in team on-call rotation

About You:
  • 2+ years of Linux engineering experience
  • 2+ years of Application development experience
  • 2+ years containerization management and orchestration
  • Proven scripting/automation skills and building infrastructure as code
  • Proven experience learning new technologies quickly and independently
  • Proven experience finding obstacles and partnering with others to design and implement solutions
  • Thrives by working on a variety of tasks and technologies, and pitches in wherever needed
  • A natural collaborator who seeks out new perspectives and builds trusting relationships with stakeholders and team members
  • Things that would set you apart:
    • 2+ years Ruby, Rails, Ansible or Python coding experience.
    • Hands on working experience on DevOps essential tools like Docker, Kubernetes, GIT, ArgoCD
    • Hands on experience with security tools like Splunk or Panorama.
    • Cloud experience – Azure, Google Cloud Platform or AWS.
CoverMyMeds is an equal opportunity and affirmative action employer. We embrace diversity and are committed to creating an inclusive environment for all employees. Qualified applicants will be considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, disability or veteran status.​
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Systems Database Administrator

Columbus, OH, USA - 910 John Street (C317)

CoverMyMeds requires new employees to be fully vaccinated for COVID-19 as defined by the CDC, subject to applicable, verified accommodation requests.

As a Systems Database Administrator at CoverMyMeds, you will support engineers by creating automated tooling for our databases that make the building, testing and running software as efficient as possible.   You will also support the security and scalability of our database platforms to help millions of patients receive the medications they need to live healthy lives.  The ideal candidate will be ready to recommend and drive solutions to migrate on-prem databases to the Cloud.

Our Tech Stack:
PostgreSQL, SQL-Server, Linux, Puppet, Ansible, Python, Terraform, Git, Consul, Kubernetes

What You'll Do:
  • Support multiple applications teams contributing to:
    • Database Tooling (creation, deployments, monitoring, replication)
    • Establish processes/patterns for database version upgrades
    • Capacity planning
    • Performance analysis
  • Support and administration for 3rd party databases supporting our internal services.
  • Understand how data flows between all applications and databases within the enterprise.   Optimize this data flow and help to break apart monolithic, legacy data structures.
  • Collaborate with development teams and DBAs to not just maintain, but also build and improve the underlying systems to be highly available, scalable and performant.
  • Innovate solutions with new technologies to modernize our technology stack, reduce risk and build for lasting success
  • Actively engage in migrating systems, databases, and applications to the Cloud.
  • Document everything important you do for our databases.
  • Participate in team on-call rotation

About You:
  • 3+ years of Database Administration experience with Postgres,  MySQL and/or other database technologies.
  • 2+ years of Linux engineering experience
  • 2+ years of Cloud experience – Azure, AWS or Google
  • 1+ year experience with containerization management and orchestration
  • Proven scripting/automation skills and building infrastructure as code
  • Proven experience learning new technologies quickly and independently
  • Thrives in a collaborative environment pairing on work and coaching other DBAs and developers.
  • Ability to think outside the box and bring new ideas into the organization.


CoverMyMeds is an equal opportunity and affirmative action employer. We embrace diversity and are committed to creating an inclusive environment for all employees. Qualified applicants will be considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, disability or veteran status.​
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3PL Customer Service Supervisor

TN-LaVergne

McKesson requires new employees to be fully vaccinated for COVID-19 as defined by the CDC, subject to applicable, verified accommodation requests.

3PL Customer Service Supervisor

Current Need
We are seeking a Customer Service Supervisor to join our 3PL team.  This role will supervise up to 15 Customer Service Representatives. 

Position Description
Responsible for supervision of customer service agents; recruit, mentor and develop customer service agents by cultivating an environment of collaboration and independence; encouraging and empowering agents to deliver world class customer service. Professionally and effectively interface with internal and external customers, along with cross-functional departments.

Key Responsibilities
  • Responsible for customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures
  • First point of contact for handling complex and escalated internal and external customer complaints and/or issues.
  • Responsible for reviewing data for direct reports to determine customer service outputs, as well as maintaining accurate records and documents.
  • Responsible for meeting customer service financial objectives by managing and tracking budget expenses for overtime and office supplies.
  • Schedule and facilitate regular monthly meetings with direct reports; one on ones, corporate communications and internal department initiative/directives. Participate in leadership communication meetings as mandated.
  • Have a working knowledge of processes, tools and technology agents utilize daily

Minimum Requirements
3+ years customer service experience and demonstrated leadership skills
 
Critical Skills
  • 3+ years customer service experience
  • Intermediate proficiency with MS Office

Additional Knowledge & Skills
  • Workforce Management experience preferred
  • Verint experience preferred
  • Cisco experience preferred
  • Leadership
  • Strategic thinker
  • Strong client-facing and communication skills
  • Working knowledge of customer service policies, practices and systems
  • Strong problem solving skills: able to analyze information provided, identify the root issue, and use resources appropriately to solve complex/escalated problems/questions
  • Professional communication; strong written and verbal communication skills
  • People skills
  • Energetic self starter with attention to detail

Education
2-year degree in business or related field or equivalent experience

Location
LaVergne, TN
Role will be remote however must be local to LaVergne, as occasional meetings/trainings are required in office.


Schedule
10am - 7pm CST flexible

Physical Requirements
General Office Demands

Career Level: M1



McKesson is an Equal Opportunity/Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Qualified applicants will not be disqualified from consideration for employment based upon criminal history.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to McKessonTalentAcquisition@mckesson.com . Resumes or CVs submitted to this email box will not be accepted.

Current employees must apply through the internal career site.

Join us at McKesson!
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