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Sr. Account Manager, Pharmacy

Columbus, OH

We’re looking for an experienced relationship management professional to provide strategic business development for some of our highest-profile accounts. This position is responsible for retaining and growing existing accounts and developing strategies to ensure client objectives are met. This is the ideal position for a savvy, strategically-minded account management expert.
What You'll Do
Like most growing companies, the job content of all positions varies daily as everyone pitches in to get the job done. Nonetheless, we try to maintain clarity with respect to employees’ primary responsibilities.
Primary responsibilities include:
  • Fostering loyal, long-term relationships with decision-makers at our highest-profile accounts
  • Addressing both short-term and long-term client needs and proposing targeted solutions
  • Provide data-driven insights to spot opportunities and barriers to adoption, through regular and ad hoc reporting
  • Partner with CoverMyMeds’ Sales, Engineering, Marketing, Analytics and other Account Managers to achieve client goals
  • Travel to clients and industry events as needed (about 25-30%)
  • May supervise Account Associates or Account Managers
​About You
You love working with people – both colleagues and clients – in a fast-paced, entrepreneurial environment. You have a healthy mix of left-brain (detail-oriented and analytical) and right-brain (charismatic and collaborative). You take a data-driven approach to understanding your clients and are always up-to-date on trends affecting their accounts. You are results-oriented, self-motivated, and have a high level of initiative.
  • Bachelor’s degree required
  • At least 6 years of account/relationship management experience, with a record of results in retaining and growing client accounts
  • Great communicator, either one-on-one, in writing, and in formal presentations, with clinical, operational, IT, and executive clients
  • Ready to have an immediate impact on multiple client relationships
  • Top-notch strategic acumen, problem-solving, and analytical ability
  • Demonstrated success in a supporting a complex sales process
About Us
CoverMyMeds is one of the fastest growing healthcare technology companies in the US. We help prescribers and pharmacies submit Prior Authorization requests for any drug and nearly all health plans - 100% free - to get millions of patients on their medications every single year. Our team of highly-productive healthcare enthusiasts with a passion for helping others is the best thing about working here. On-site chef and paid benefits? Yeah, we have those too. But don’t take our word for it. We’ve been named to Glassdoor's top 50 places to work in the nation, Inc. 500’s list three times, were awarded one of the top places to work by Modern Healthcare, and three times won best places to work in Columbus, Ohio.
​These requirements represent the knowledge, skills, and abilities necessary to perform this job successfully. Reasonable accommodation can be made to enable individuals with disabilities to perform essential functions.
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Senior Product Analyst

Columbus, OH

Summary
The Senior Product Analyst partners closely with the Product, Engineering, and Implementation teams to build tools and methods for measuring product performance, conducting product experiments, and supporting new feature development. Your experience with established product experimentation best practices and understanding of the associated statistical concepts will allow you to quickly establish credibility across functional areas. The Senior Product Analyst will report to the Senior Manager of Analytics on the AMP Team.
As a Senior Product Analyst, you’ll help build the product vision, strategy, and roadmap alongside our product organization. You will work with other analytics teams to define requirements for delivering key capabilities that provide visibility into product performance and the end-to-end patient journey. You’ll be expected to continuously improve, elevate and evolve our analytics offerings from data modeling to visualization.
What You’ll Do
Like most growing companies, the job content of all positions varies daily as everyone pitches in to get the job done. Nonetheless, we try to maintain clarity with respect to employees’ primary responsibilities.
  • Partner with product managers and key stakeholders to define, capture, and monitor key program and platform metrics, particularly in the context of product experimentation
  • Perform value discovery, evaluate risk, experiment on new concepts, validate results – all in quick iterations.
  • Strive to strike the right balance between innovation, maintenance, and product sustainability when determining priorities 
  • Obtain a deep understanding of the capabilities and nuances of the data stack powering our analytics solutions 
  • Collaborate with cross-functional partners to scope new features and inform the product roadmap through analysis
  • Define and monitor key metrics; investigate changes in metrics and propose next steps
  • Advise business partners on A/B test design and interpretation while upholding experimentation best practices within and across teams
  • Work cross functionally to find ways to scale our insights through better systems and automation
About You
  • BA/BS in analytics, mathematics, economics, finance, statistics, operations research, or related quantitative social/physical science 
  • 5+ years previous analytics experience required
  • Excellent communication and presentation skills
  • Healthcare and/or Pharma experience preferred but not required
  • Interest in understanding the fundamental functionality of our products and the data lineage from user interaction to the analytics environment
  • A natural collaborator who brings disparate stakeholders together to make things happen 
  • Strong problem solver who can handle interrelated projects 
  • Experience using SQL to build scalable data models to drive efficiency and automation
  • Expertise with data visualization tools to convey actionable insights to product managers and business leaders; Tableau preferred
  • Demonstrated proficiency with A/B testing and experimentation best practices
  • Knowledge of and ability to explain basic statistic techniques: linear and logistic regression, confidence intervals, p-values
Our company culture is a collection of the unique individuals who represent our mission and values. We are looking for people who are motivated to take on challenges and have a passion for helping others. If you don’t feel you check every box, but have relevant skills that can impact this role, please apply! We can grow together.
About Us
CoverMyMeds, part of McKesson’s Prescription Technology Solutions, is a fast-growing healthcare technology company. Our mission: Help patients get the medications they need to live healthy lives. Our solutions seamlessly connect the health care network to improve medication access, increasing speed to therapy and reducing prescription abandonment for patients like you and me.
We hire ambitious people and make it a priority to invest in them by providing opportunities to grow their careers and connections within the community. On-site culinary team, flexible hours and paid benefits? Yeah, we have those too. But don’t take our word for it. We’ve been recognized as a “
Best Place to Work” by Glassdoor, a “Best Company to Work For” by FORTUNE, and our employees have great things to say, too.
CoverMyMeds is an equal opportunity and affirmative action employer. We embrace diversity and are committed to creating an inclusive environment for all employees. Qualified applicants will be considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, disability or veteran status.
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Voice Engineer

Columbus, OH

The CMM Voice Engineer designs systems for use in the telecommunications field to manage VoIP and telephony systems. They are responsible for tasks, such as designing, installing, operating, maintaining, and troubleshooting voice communication systems. Designing, implementing and maintaining the internal voice and meeting platforms. Duties also include operating, administering and managing the day-to-day operations and support of our related voice infrastructure.
What You'll Do
  • Perform administration, configuration and scripting of telephony infrastructure applications, devices, and services including, but not limited to, UCaas, CCaaS, ATA faxing, fax modems, toll free call routing, DID, and user endpoints including soft and hard phones.
  • Design and implement IVRs and phone trees as needed from BU direction.
  • Administration, Configuration and Scripting of telephony infrastructure applications and devices in UCaaS and CCaaS environments.
  • Work closely with business units to help document, design, configure and implement call routing strategies. Accurately maintains incident queue, escalation calls and supports requests from Service Catalog and Command Center.
  • Resolve issues related to voice platforms, including high priority and production impacting situations.
  • Escalation to vendors and/or Voice Engineering and implementation teams as needed. Participate in Root Cause Analysis (RCA) and provide updates to management, command center, business units and management regarding problem resolution.
  • Perform proactive and reactive monitoring and support of the enterprise telephony platforms and related Call Routing configurations and strategies. Performs regression testing on changes/installs and patches in the environment. 24 x 7 on call support for business and infrastructure issues involving call flow and call flow related infrastructure.
About You
  • 4+ years Voice platform experience or related experience
  • Call center experience, specifically CCaaS.
  • Telecommunications circuit experience including Ethernet, DS3, ISDN PRI NI2, and T1 circuits.
  • 4+ years General IP networking experience including LAN switching, subnetting, basic routing knowledge, WiFi, and endpoint support.
  • Experience supporting protocols including WebRTC, T.38, G711, SIP.
About Us:
CoverMyMeds, part of McKesson’s Prescription Technology Solutions, is a fast-growing healthcare technology company. Our mission: Help patients get the medications they need to live healthy lives. Our solutions seamlessly connect the health care network to improve medication access, increasing speed to therapy and reducing prescription abandonment for patients like you and me.
We hire ambitious people and make it a priority to invest in them by providing opportunities to grow their careers and connections within the community. On-site culinary team, flexible hours and paid benefits? Yeah, we have those too. But don’t take our word for it. We’ve been recognized as a “
Best Place to Work” by Glassdoor, a “Best Company to Work For” by FORTUNE, and our employees have great things to say, too.
CoverMyMeds is an equal opportunity and affirmative action employer. We embrace diversity and are committed to creating an inclusive environment for all employees. Qualified applicants will be considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, disability or veteran status.
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Case Manager

Columbus, OH

Our CoverMyMeds team continues to grow and we are in search Case Managers to focus on helping patients with complex diseases access life-changing therapies.  In this role you will serve as the primary contact to doctors who are prescribing complex therapies and partner with the team to provide best-in-class care for the patient. You'll ensure CoverMyMeds' service is easy to use and hassle-free, delighting our users by providing a knowledgeable and friendly experience, with quick answers to every question.

What you'll do

Case Managers will work directly with Providers to ensure their patient is supported throughout access reimbursement and are able to quickly get on therapy.  They are our front-line to ensure our doctors have a great experience, answering real-time questions throughout the patient journey and supporting the entire patient’s care team.

  • Educate and support doctor and staff on how to best leverage CoverMyMeds technology to reduce burden in the office and drive better outcomes for their patients
  • Utilize clinical knowledge to identify gaps in the patient care process, allowing for triage to the appropriate patient care services
  • Coordinate webinars and provide expert knowledge on how to use our software
  • Manage entire patient journey of medication access to ensure patients and their stakeholders are supported
  • Provide exceptional access and reimbursement support to doctors
  • Work with Health Care Offices, Field Representatives and Patient Nurses to coordinate care and ensure alignment on patient and doctor needs or challenges

What we’re looking for

In the interview, the team will be evaluating candidates on several different categories. They will be looking at your level of preparation for the role, how you work through situations with difficult customers, confidence in your responses, and how you have responded to feedback in the past.

Below are the top skills that the team is looking for:

  • 3+ years of experience handling advanced or escalated customer issues. Experience working patient case facilitation, in either a doctor’s office setting or on behalf of a PBM or Specialty Pharmacy is a plus
  • Experience and understanding of the Prior Authorization process a plus
  • Relationship building with patients, providers and clients
  • Excellent interpersonal communication skills
  • Positive attitude in tough situations
  • Strong sense of empathy
  • Critical thinking skills
  • Demonstrated performance while prioritizing multiple tasks
  • Adaptable and able to work a flexible, yet consistent schedule to help support our users during our hours of operation (Monday - Friday: 8AM EST - 8PM EST)
  • Fluency in Spanish a plus (speaking, reading, and written)

Our process:

  1. Phone interview with one of our Recruiters
  • If selected, a call will be arranged with one of our recruiters, which typically lasts around 30 minutes. The interview is meant to be very conversational so we can get to know you and your skill set better. Toward the end of the call, the Recruiter will open up the discussion for any questions you may have.
  1. Virtual interview with a leader from the hiring team
  • If selected, you will be interviewed by a member of our leadership team, which lasts around 30 minutes. This is where they will really get to know you better as a candidate. They will discuss the different business units that you can be part of, ask you a few questions about your experience, and then allow you to ask them any questions that you may have. You’ll then transition into a 30-minute interactive experience that reflects a day in the life of our Case Managers. You’ll walk through a few role play questions and get to see some of the processes we use to help patients. This will allow our team to get a better feel for how you work, and it will allow you to get a better understanding of the role as well.

About Us
CoverMyMeds, part of McKesson’s Prescription Technology Solutions, is a fast-growing healthcare technology company. Our mission: Help patients get the medications they need to live healthy lives. Our solutions seamlessly connect the health care network to improve medication access, increasing speed to therapy and reducing prescription abandonment for patients like you and me. We hire ambitious people and make it a priority to invest in them by providing opportunities to grow their careers and connections within the community. On-site culinary team, flexible hours and paid benefits? Yeah, we have those too. But don’t take our word for it. We’ve been recognized as a “
Best Place to Work” by Glassdoor, a “Best Company to Work For” by FORTUNE, and our employees have great things to say, too.

CoverMyMeds is an equal opportunity and affirmative action employer. We embrace diversity and are committed to creating an inclusive environment for all employees. Qualified applicants will be considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, disability or veteran status.
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Network Engineer

Columbus, OH

As a Network Engineer at CoverMyMeds, you help create solutions that make our healthcare system work more efficiently and effectively in order to help millions of patients receive their prescription medications every year. You’re the expert at creating highly-available networks and planning for scale as we continue to grow. You proactively propose solutions and improvements to ensure that the network is always running at peak efficiency. You work with everyone from the technical side to the operations side with endless opportunities to take on responsibility, mentor and continue learning.
Our Tech Stack:
Arista, Palo Alto, Dell servers, VMware, Red Hat Linux, Windows, Nimble Storage, Commvault, Veeam
What You'll Do:
  • Architect, design and implement our LAN and WAN for multi-site use between geographically-separate locations and cloud services
  • Monitor, troubleshoot and continuously improve network availability and application performance
  • Maintain our high security standards and availability by working closely with our security and infrastructure teams
  • Deploy networks to new sites and upgrade networks at existing sites
  • Document everything important you do for our infrastructure and ensure your teammates are cross-trained
  • Periodically travel around Ohio and to our out-of-state data centers
About You:
  • 5+ years WAN administration experience
  • Expert at working with multi-site networking
  • Experience working with SDN and cloud networking
  • Advanced experience working with MPLS, point-to-point, QoS, CoS, LACP, OSPF, BGP, VRRP, TDM, and Spanning Tree
  • Consensus builder, able to move both technical and non-technical people to action
  • Full stack knowledge (physical to application) and experience with a focus on automation, availability and scalability
  • Arista (or Cisco), Aruba, and Palo Alto experience are all a plus
About Us:
CoverMyMeds, part of McKesson’s Prescription Technology Solutions, is a fast-growing healthcare technology company. Our mission: Help patients get the medications they need to live healthy lives. Our solutions seamlessly connect the health care network to improve medication access, increasing speed to therapy and reducing prescription abandonment for patients like you and me.
We hire ambitious people and make it a priority to invest in them by providing opportunities to grow their careers and connections within the community. On-site culinary team, flexible hours and paid benefits? Yeah, we have those too. But don’t take our word for it. We’ve been recognized as a “
Best Place to Work” by Glassdoor, a “Best Company to Work For” by FORTUNE, and our employees have great things to say, too.
CoverMyMeds is an equal opportunity and affirmative action employer. We embrace diversity and are committed to creating an inclusive environment for all employees. Qualified applicants will be considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, disability or veteran status.
See details

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