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The Manager of Implementation at CoverMyMeds is responsible for the Implementation Management team and program execution for client implementation activities in the Specialty business unit. This includes configuration, documentation, and implementation services for new brands through the launch and hypercare period of AMP installations. You’ll develop and manage a team of Implementation Management experts and establish best-in-class practices for launch management and implementation. You will collaborate with clients, internal teams and leaders to develop, deliver, and maintain programs and relationships while ensuring that both client and business goals are being met.
While project management and organizational skills are important, this role goes beyond traditional project management and challenges you to play the roles of strategist, quality assurance, business analyst and coach. Client satisfaction, team satisfaction and project/product health will be critical measures of success in this role.
What You’ll Do
Like most growing companies, the job content of all positions varies daily as everyone pitches in to get the job done. Nonetheless, we try to maintain clarity with respect to employees’ primary responsibilities.

• Serve as the escalation point of contact for client and team as it relates to project client service issues and potential scope change approval
• Manages the client contract process for new deals

• Reviews and provides feedback around business requirements for each program
• Responsible for establishing effective relationships with product, analytics, patient services, and engineering teams, as well as key organizations within McKesson
• Support the team on client management, problem-solving and implementations that are part of your team's accounts
• Ensure programs are meeting KPIs and metrics after project launch for both client and CMM leadership
• Ensure that project launches are aligned to cost metrics and represent client requirements as defined
• Responsible for the effective delivery of the projects that have been assigned to the team
• Present program status and account health to senior leadership

• Ensure programs align to product road map, escalating situations that are not aligned for leadership approval
• Create and maintain a staffing plan for the teams, projects and accounts to scale for future program growth
• Day-to-day management of the team, including 1:1s, professional development plans, and issue resolution
• Develop team member skills for growth within Specialty, and develop a team of “A” players
• Work with Talent Management to hire Implementation team members
• Travel to clients as needed

Key Outcomes

• Effective implementation and scope delivery for all client launches

• Programs that continue to deliver value to clients
• Positive client satisfaction scores
• Positive team satisfaction scores
• Repeatable process across Specialty implementations
• Projects delivered according to schedule

About You

• Bachelor's degree or equivalent experience required
• 7+ years technology project implementation or solution development experience

• 5+ years people leadership experience
• Passion for technology
• Interest in pharmaceutical industry
• Proven technical and analytical skills, specifically the ability to distill data down to the most pertinent information
• Ability to troubleshoot and navigate technical issues

• Strong critical thinking skills and analytic capabilities
• High level of initiative / self-starter
• Ability to work well independently and in a team environment

About Us
CoverMyMeds is one of the fastest growing healthcare technology companies in the US. We help prescribers and pharmacies submit Prior Authorization requests for any drug and nearly all health plans - 100% free - to get millions of patients on their medications every single year. Our team of highly-productive healthcare enthusiasts with a passion for helping others is the best thing about working here. On-site chef, flexible hours and paid benefits? Yeah, we have those too. But don’t take our word for it. We’ve been named to Glassdoor's top 50 places to work in the nation, Inc. 500’s list three times, were awarded one of the top places to work by Modern Healthcare and three times won best places to work in Columbus, Ohio.
CoverMyMeds is an equal opportunity and affirmative action employer. We embrace diversity and are committed to creating an inclusive environment for all employees. Qualified applicants will be considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, disability or veteran status.

The Solution Delivery Project Manager is responsible for successfully implementing CoverMyMeds’ products and services to EHR and Health System clients. You will work in tandem with the Account Management and Product Management teams to ensure that we deliver our solutions in a way that positions CoverMyMeds as a trusted partner and industry leader.
What You’ll Do
Like most growing companies, the job content of all positions varies daily as everyone pitches in to get the job done. Nonetheless, we try to maintain clarity with respect to employees’ primary responsibilities.

• Independently manage multiple projects simultaneously across various customer and product types.
• Own projects with ultimate accountability to achieving project goals, including working with teams to define and deliver solutions against timelines and scope.
• Lead teams to overcome issues and roadblocks while anticipating and managing project risks.
• Act as a change agent to help teams, stakeholders, and customers recognize and navigate the changes required to meet customer needs.
• Shift between the “big picture” and project level details.
• Effectively navigate common project management methodologies and utilize industry project management practices and tools, where applicable.
• Highly skilled at meeting facilitation independent of topic or subject matter and can perform basic project management administrative duties such as preparing meeting agendas, capturing notes, tracking action items, and providing status report.
• Consolidate and communicate performance metrics (both internally and externally) and follow appropriate escalation path, as needed.
• Work with team to manage project scope, defining and following a formal change management process, as needed.
• Actively communicate with customer leadership, project sponsors, key stakeholders, and project teams.
• Maintain positive client and vendor relationships in line with CoverMyMeds’ core values and business interests.
• Become a subject matter expert, not just in the project management practice, but of CoverMyMeds’ products and solutions and how to best advocate for our customers.
• Collaborate and build relationships across teams and Business Units.
• Act as a solution consultant for the customer.
• Understand technical specifications and serve as the liaison between the customer and development teams.
• Consult with sales and product teams during initial client discovery.
• Think about how to improve upon our solutions and processes to more efficiently deliver solutions to our customers.

About You
Our ideal candidate will possess the following qualifications:

• Bachelor’s degree in Business, Technical or Healthcare Related field, or equivalent experience
• 3+ years of experience leading project implementations
• Excited by learning and energized by challenges
• Proven success interfacing with stakeholders to understand needs and manage expectations
• Detail-oriented and highly-organized
• Excellent communication and facilitation skills
• Works well in a team-centered environment but has the ability to work independently
• Experience with software development lifecycle
• Experience in healthcare a plus
• Professional training/certification a plus

About Us
CoverMyMeds is one of the fastest growing healthcare technology company in the US. We help prescribers and pharmacies submit Prior Authorization requests for any drug and nearly all health plans - 100% free - to get millions of patients on their medications every single year. Our team of highly-productive healthcare enthusiasts, startup junkies and everything in between is the best thing about working here. On-site chef, beer and paid benefits? Yeah, we have those too. But don’t take our word for it. We’ve been named to Inc. 500’s list three times, were awarded one of the top places to work by Modern Healthcare, and twice won best places to work in Columbus, Ohio.
These requirements represent the knowledge, skills, and abilities necessary to perform this job successfully. Reasonable accommodation can be made

Our CoverMyMeds team is growing rapidly and we are in search of an Implementation Manager to facilitate the execution of projects and help us to build an industry-leading implementation team in our Specialty space. In this role, you will be responsible for ensuring that fast-moving and complex projects are delivered on time and according to the client and contractual requirements. You will partner with Solutions, Product, Account Management, Development, Operations, and Patient Support teams at CoverMyMeds to ensure the client is satisfied with their AMP Implementation experience.
We’re seeking a team member that will live our core values – a unique, self-motivated, and results-driven individual who acts with integrity and humility.
What You’ll Do
Like most growing companies, the job content of all positions varies daily as everyone pitches in to get the job done. Nonetheless, we try to maintain clarity with respect to employees’ primary responsibilities

• Work with development and business management to develop solutions to business problems
• Develop and maintain project plan and design, determine necessary resources, and project timeline
• Review and track status of project and deliverables and provide project updates and ongoing cost analysis to IT and business line management
• Work with internal teams and partners to develop and document workflows and requirements
• Drive collaboration and strong relationships with CoverMyMeds, clients and key organizations within McKesson
• Lead meetings with development, analytics, and business teams to assess status, resolve and escalate issues to ensure the team is on track
• Actively plan and think ahead during all projects and create contingency plan to manage any risks
• Conduct presentations regarding project status, solutioning, and risk mitigation
• Network and cultivate relationships across departments and within immediate business area

About You
Our ideal candidate has a proven ability to lead large, complex programs to desired outcomes. Specific qualifications include:

• Bachelor’s Degree or equivalent experience required
• 5+ years project management experience
• Self-starter who drives programs forward
• Experience with software development methodology (agile and waterfall)
• Experience in client-facing or client-serving situations
• Executive presence and ability to lead the room
• Ability to build and strengthen relationships
• Excellent analytical, critical thinking skills, and problem-solving skills
• Excellent oral and written communication skills, including the ability to create clear and concise presentations

About Us
CoverMyMeds is one of the fastest growing healthcare technology companies in the US. We help prescribers and pharmacies submit Prior Authorization requests for any drug and nearly all health plans - 100% free - to get millions of patients on their medications every single year. Our team of highly-productive healthcare enthusiasts with a passion for helping others is the best thing about working here. On-site chef, flexible hours and paid benefits? Yeah, we have those too. But don’t take our word for it. We’ve been named to Glassdoor's top 50 places to work in the nation, Inc. 500’s list three times, were awarded one of the top places to work by Modern Healthcare and three times won best places to work in Columbus, Ohio.
CoverMyMeds is an equal opportunity and affirmative action employer. We embrace diversity and are committed to creating an inclusive environment for all employees. Qualified applicants will be considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, disability or veteran status.