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Account Specialist/Account Coordinator

Columbus, OH

At CoverMyMeds, we hire folks who have a passion for helping others. Our Account Specialists and Account Coordinators play a key role in our mission to help patients get the medications they need to live healthier lives. These key team members ensure CoverMyMeds' service is easy to use and hassle-free, wowing our users by providing knowledgeable, friendly, and quick answers to every question.
What You’ll Do
We have several open roles on our team. Our team members work in a variety of capacities, but here are some of the duties of our team members. Note that not all responsibilities will apply to every role within our team:
  • Provide exceptional support via phone, email, and web-based chat email, to insurance plans, patients, and prescribers.
  • Work through a variety of time-sensitive and detail-oriented projects on a daily basis in order to help our patients.
  • Manage existing user accounts, analyze usage, and collect feedback to improve/enhance our service.
  • Improve workflows by using critical thinking skills to track activity and identify areas for improvement.
  • Troubleshoot issues and communicate insights through cross-collaboration with other teams within the company.
  • Offer exceptional Prior Authorization knowledge via phone to patients and prescribers.
  • Stay up to date on changing procedures and workflows.
  • Build and develop skills like communication, attention-to-detail, critical thinking, and teamwork.
  • Become an expert on the prior authorization process and a CoverMyMeds product expert.
  • Coordinate webinars and provide expert knowledge on how to use our software.
About You
You are friendly, outgoing, and get excited about helping people, while working in a fast-paced, collaborative environment. You are inquisitive, patient, adaptable, and flexible. Your priority is understanding user needs and how CoverMyMeds can help.
  • Exceptional interpersonal, written, and verbal communication skills.
  • Proactive mindset that focuses on creating ideas and plans for correcting issues or handling daily tasks.
  • Drive and initiative to understand the full scope of work and process.
  • Record of success in customer service; experience in healthcare a plus.
  • Eager to learn about healthcare technology and gain personal and professional growth.
  • Adaptable and able to work a flexible, yet consistent schedule to help support our users during our hours of operation (Monday - Friday: 8AM EST - 10PM EST, Saturday 8AM EST - 6PM EST).
Our process:
At CoverMyMeds, we have Account Specialists and Account Coordinators that sit in our Patient Services and Networks Services teams. Throughout our interview process, we are considering which role and team is the right fit for each candidate. Below is an outline of our interview process so you'll know what to expect each step of the way.
  1. Phone interview with one of our Recruiters
    • If selected, a call will be arranged with one of our recruiters, which typically lasts around 30 minutes. The interview is meant to be very conversational so we can get to know you and your skill set better. Halfway through the call, the Recruiter will open up the discussion for any questions you may have.
  2. Virtual interview (2-part process)
    • Step 1: You will start by interviewing with two employees from our leadership team, which lasts around 45 minutes. This is where they will really get to know you better as a candidate. They will discuss the different business units that you can be part of, ask you a few questions about your experience, and then allow you to ask them any questions that you may have.
    • Step 2: We call this our Project Day. This is meant to be an interactive experience that reflects a day in the life of our Account Coordinators. You will sit with a current Account Coordinator for 1-2 hours and learn about the role while becoming a mini CoverMyMeds expert. This will allow our team to get a better feel for how you work, and it will allow you to get a better understanding of the role as well.
A quick note: If you’d prefer different logistics to accommodate your individual needs and set you up for success, let us know how we can help and we'll do our best. We want this process to be as accessible and inclusive as possible for you.
About Us
CoverMyMeds, part of McKesson’s Prescription Technology Solutions, is a fast-growing healthcare technology company. Our mission: Help patients get the medications they need to live healthy lives. Our solutions seamlessly connect the health care network to improve medication access, increasing speed to therapy and reducing prescription abandonment for patients like you and me.
We hire ambitious people and make it a priority to invest in them by providing opportunities to grow their careers and connections within the community. On-site culinary team, flexible hours and paid benefits? Yeah, we have those too. But don’t take our word for it. We’ve been recognized as a “Best Place to Work” by Glassdoor, a “Best Company to Work For” by FORTUNE, and our employees have great things to say, too.
CoverMyMeds is an equal opportunity and affirmative action employer. We embrace diversity and are committed to creating an inclusive environment for all employees. Qualified applicants will be considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, disability or veteran status.​

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AMP Account Manager

Columbus, OH

The AMP Account Manager is responsible for managing key client relationships, projects and programs. Acting as primary client contact for customers, the Account manager leads internal client support teams responsible for delivering AMP solutions which meet all corporate requirements and goals, while exceeding customer expectations for operational excellence. In addition, they serve as the point person for the pharmaceutical company customer when issues or problems need management attention and resolution.
AMP: Access for More Patients is an electronic solution developed by CoverMyMeds and RxCrossroads that sets a new starting point for patient access to specialty therapies. By leveraging CoverMyMeds’ extensive network and experience in building industry leading technology, coupled with the deep specialty expertise of RxCrossroads by McKesson, AMP team members assist providers and patients in a new and deeply ingrained way for medications necessary for better health or preservation of life. By joining the AMP team, you act as a catalyst in a chain of events that helps millions of people all over the globe. You’ll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.
This individual is charged with developing strong consultative relationships with customers that penetrate multiple levels and functions within their organizations. They ensure that all AMP programs serve to advance the strategic and operational goals of our key pharma/biotech customers. This person also forms strong cross functional relationships with operations, application development team leadership, and senior leadership of AMP to communicate customer needs, advocate for program support and changes needed, and work together well as a team.

What you’ll do
  • Client Relationships
    • Foster loyal, long-term relationships with decision-makers at our highest-profile accounts
    • Serves as the first point of contact for day-to-day program issues. Involves team members as needed to resolve all issues and escalates to internal leaders as necessary.
    • Analyze user data to identify and support business development opportunities
    • Travel to clients for regular meetings
    • Own contract renewals to ensure the development and expansion of existing client accounts
  • Account Strategy
    • Provides customer with proactive consultative services on program setup, revenue generating & cost saving opportunities.
    • Plan and coordinate key strategic management reviews for clients and internal support teams. Develop account management plans and measure progress towards client goals and objectives.
    • Works with internal AMP teams (Sales, Marketing, Operations, IT, Finance, Legal) to assist in understanding and meeting customer requirements. Provide direction and coordinate activities among supporting AMP teams as needed. Research, develop and communicate corrective actions needed to resolve problems.
    • Manage the process, development and delivery of periodic, meaningful and productive strategic business reviews.
    • Understands, evaluates, and interprets data to provide the necessary meaning and optimal value to the customer. Drives improvements to program data/reports where needed.
  • Implementation and Ongoing Program Management
    • Prepares agendas, hosts customer meetings weekly, and manages quarterly business reviews.
    • Manages internal teams for the implementation of new products, services, client initiatives and change requests according to company standards
    • Work with product, development, data and project management teams to capture and implement feature requests
    • Responsible for storing client approved business requirement documentation in secured environment according to company standards.
    • Manages communication and operational direction to client vendors/partners as required. Works with Vendor Managers to resolve service or pricing concerns.
    • Ensures timely and accurate delivery of reports and data feeds according to program SLA’s
    • Monitors program performance against established SLA’s. Negotiates and communicates revised service levels as required.
    • Approves project scope, business rules, and overall project release. Ensures client sign-off is obtained on business requirements (initial and ongoing change requests) and proper documentation is maintained.
    • Manages program changes and associated change request process. Responsible for identifying project priorities with customers and communicating priorities to internal team.

About you
  • Three to five years of experience in project management, customer account management/relationship management experience, with a record of results in retaining and growing client accounts. Prior experience developing and managing adherence/relationship marketing solutions preferred.
  • Collaborative, customer focused skills, with proven ability to proactively create new value for customers.
  • Extensive experience managing key client relationships and strategic partnerships.
  • Ability to develop trusting, long standing relationships with internal/external customers.
  • Outstanding communication skills; ability to connect to people at all levels
  • Strong strategic acumen with an understanding of data analytics, preferably within compliance/persistency fields
  • Process expert with proven expertise in developing and managing policies and procedures that deliver optimal value and efficiencies, while meeting all company/client requirements.
  • Advanced presentation and delivery skills
  • Enthusiastic, self-starter with confident, high energy approach to business challenges
  • Demonstrated success in a supporting a complex sales process
  • Outstanding problem resolution and negotiation skills

Education
  • 4-year degree in related field or equivalent experience
  • MBA or advanced degree preferred

About us
CoverMyMeds is one of the fastest growing healthcare technology companies in the US and consistently honored as one of the best places to work in the country. Our mission: Help patients get the medications they need to live healthy lives. Our solutions seamlessly connect the health care network to improve medication access, increasing speed to therapy and reducing prescription abandonment for patients like you and me.
We know our culture is special because our employees tell us that time and time again. We're all driven by our mission and passionate about making CoverMyMeds the best place to work and grow, whatever that means to you. We want you to come here to be yourself, embrace challenges and achieve meaningful results. (The on-site lunch, paid benefits and flexibility are icing on the cake!)
Want to learn more? We’re flattered. Check out: https://www.covermymeds.com/main/careers/.
CoverMyMeds is an equal opportunity and affirmative action employer. We embrace diversity and are committed to creating an inclusive environment for all employees. Qualified applicants will be considered for employment without regard to race, religion, gender, gender identity
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Associate Product Manager

Columbus, OH

Associate Product Manager
As an Associate Product Manager at CoverMyMeds, you’ll assist in solving tough problems in the healthcare industry to help patients receive the medications they need to live healthy lives. You’ll support Product Managers on maximizing the efficiency, utilization, performance and value of our existing products. You’ll partner closely with people across CoverMyMeds and in our industry to help manage and grow products. You’ll participate in continuously elevating the product practice at CoverMyMeds and have endless opportunities to take on responsibility, continue learning and mentor others.
What You’ll Do
  • Build, enhance and maintain products with a delivery team
    • Assist with managing a prioritized product backlog, balancing market, technical and client needs
    • Collaborate regularly with our analytics teams to assist in monitoring key metrics on product health and performance and utilize data to influence product decisions
    • Collaborate regularly with our engineering team to assist with breaking down work into sprint-level cards, identifying dependencies, technical discovery efforts and defining requirement acceptance criteria
    • Collaborate regularly with our patient services teams to assist with user feedback and understanding of operational aspects of the product.
    • Coordinate meetings, resources and communication about product backlog items
    • Launch new experiments, validating successes and iterating quickly
    • Strive to strike the right balance between innovation and maintenance when determining priorities.
    • Triage functional product issues
  • Champion successful product management practices across CoverMyMeds
    • Build relationships with product managers across CoverMyMeds to understand business needs driving product changes
About You
  • Able to share examples of when you’ve identified and prioritized the most important things among a myriad of important things
  • Able to share examples of when you’ve proactively pursued solutions and were resourceful to get results
  • Able to share techniques for how you’ve effectively overseen and communicated detail-oriented working plans
  • Familiar with agile software development
  • A natural collaborator who seeks out new perspectives and builds trusting relationships with stakeholders
  • Comfortable making decisions in times of ambiguity, complexity and imperfect information
  • Excellent communication and presentation skills
  • Strong problem solver who can handle interrelated projects
About Us
CoverMyMeds, has unified with RelayHealth, McKesson Prescription Automation and RxCrossroads by McKesson as one business and one team under the CoverMyMeds brand. Our mission: Help patients get the medications they need to live healthy lives. Our solutions seamlessly connect the health care network to improve medication access, increasing speed to therapy and reducing prescription abandonment for patients like you and me.
We hire ambitious people and make it a priority to invest in them by providing opportunities to grow their careers and connections within the community. On-site culinary team, flexible hours and paid benefits? Yeah, we have those too. But don’t take our word for it. We’ve been recognized as a “Best Place to Work” by Glassdoor, a “Best Company to Work For” by FORTUNE, and our employees have great things to say, too.
CoverMyMeds is an equal opportunity and affirmative action employer. We embrace diversity and are committed to creating an inclusive environment for all employees. Qualified applicants will be considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, disability or veteran status.
Want to learn more? We’re flattered. Check out: https://www.covermymeds.com/main/careers/


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Case Manager

Columbus, OH

Our CoverMyMeds team continues to grow and we are in search Case Managers to focus on helping patients with complex diseases access life-changing therapies.  In this role you will serve as the primary contact to doctors who are prescribing complex therapies and partner with the team to provide best-in-class care for the patient. You'll ensure CoverMyMeds' service is easy to use and hassle-free, delighting our users by providing a knowledgeable and friendly experience, with quick answers to every question.

What you'll do

Case Managers will work directly with Providers to ensure their patient is supported throughout access reimbursement and are able to quickly get on therapy.  They are our front-line to ensure our doctors have a great experience, answering real-time questions throughout the patient journey and supporting the entire patient’s care team.

  • Educate and support doctor and staff on how to best leverage CoverMyMeds technology to reduce burden in the office and drive better outcomes for their patients
  • Utilize clinical knowledge to identify gaps in the patient care process, allowing for triage to the appropriate patient care services
  • Coordinate webinars and provide expert knowledge on how to use our software
  • Manage entire patient journey of medication access to ensure patients and their stakeholders are supported
  • Provide exceptional access and reimbursement support to doctors
  • Work with Health Care Offices, Field Representatives and Patient Nurses to coordinate care and ensure alignment on patient and doctor needs or challenges

What we’re looking for

In the interview, the team will be evaluating candidates on several different categories. They will be looking at your level of preparation for the role, how you work through situations with difficult customers, confidence in your responses, and how you have responded to feedback in the past.

Below are the top skills that the team is looking for:

  • 3+ years of experience handling advanced or escalated customer issues. Experience working patient case facilitation, in either a doctor’s office setting or on behalf of a PBM or Specialty Pharmacy is a plus
  • Experience and understanding of the Prior Authorization process a plus
  • Relationship building with patients, providers and clients
  • Excellent interpersonal communication skills
  • Positive attitude in tough situations
  • Strong sense of empathy
  • Critical thinking skills
  • Demonstrated performance while prioritizing multiple tasks
  • Adaptable and able to work a flexible, yet consistent schedule to help support our users during our hours of operation (Monday - Friday: 8AM EST - 8PM EST)
  • Fluency in Spanish a plus (speaking, reading, and written)

Our process:

  1. Phone interview with one of our Recruiters
  • If selected, a call will be arranged with one of our recruiters, which typically lasts around 30 minutes. The interview is meant to be very conversational so we can get to know you and your skill set better. Toward the end of the call, the Recruiter will open up the discussion for any questions you may have.
  1. Virtual interview with a leader from the hiring team
  • If selected, you will be interviewed by a member of our leadership team, which lasts around 30 minutes. This is where they will really get to know you better as a candidate. They will discuss the different business units that you can be part of, ask you a few questions about your experience, and then allow you to ask them any questions that you may have. You’ll then transition into a 30-minute interactive experience that reflects a day in the life of our Case Managers. You’ll walk through a few role play questions and get to see some of the processes we use to help patients. This will allow our team to get a better feel for how you work, and it will allow you to get a better understanding of the role as well.

About Us
CoverMyMeds, part of McKesson’s Prescription Technology Solutions, is a fast-growing healthcare technology company. Our mission: Help patients get the medications they need to live healthy lives. Our solutions seamlessly connect the health care network to improve medication access, increasing speed to therapy and reducing prescription abandonment for patients like you and me. We hire ambitious people and make it a priority to invest in them by providing opportunities to grow their careers and connections within the community. On-site culinary team, flexible hours and paid benefits? Yeah, we have those too. But don’t take our word for it. We’ve been recognized as a “Best Place to Work” by Glassdoor, a “Best Company to Work For” by FORTUNE, and our employees have great things to say, too.

CoverMyMeds is an equal opportunity and affirmative action employer. We embrace diversity and are committed to creating an inclusive environment for all employees. Qualified applicants will be considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, disability or veteran status.
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Data Analyst

Columbus, OH

We are in search of driven, self-motivated team players who will thrive in a constantly changing and time-sensitive environment. This role requires candidates who are energized by solving complex problems, have the tenacity to push through to complete difficult projects, and are intent on enabling users to succeed. Further, our Data Analysts need to be consultants and teachers at heart, with an innate desire to mentor and educate other teammates.
What You'll Do
As a Data Analyst at CoverMyMeds, you will empower our clients and internal teams by providing world-class analytics solutions.
  • Curating our analytics architecture to ensure accuracy, consistency and efficiency
  • Ensuring that our business and technical teams can make decisions based on sound data insights
  • Equipping our client-facing teams with the information they need to advance our relationships with our partners
  • Creating interactive self-service solutions for our users
  • Analyzing user activity and uncovering irregularities
  • Develop an inquisitive relationship with our proprietary and unique data set. Bring insights to the table no one else realized they needed.
  • Perform optimization of MS SQL queries
Tech Stack
SQL, Tableau, Excel, R, Domo, SSIS
About You
We look for a wide range of skills in our data analysts. The ideal candidate will be able to connect the dots for clients and colleagues. A successful data analyst can analyze large, complex data sets and extract meaningful information.
  • BA/BS degree or equivalent
  • SQL proficiency
  • Bright, outstanding problem-solver
  • Passion for data analysis and data visualization
  • Strong technical skills with high business acumen; healthcare experience a plus
  • Experience with data modeling and ETL tools
  • Knowledge of and experience with multiple BI and Analytics platforms
  • Ability to work in a fast-paced and collaborative environment
  • Proven record of leveraging data to make evidence-based decisions
Our more senior level applicants might have:
  • Advanced SQL knowledge
  • Proven ability to mentor others
  • Ability to clearly and concisely present findings to stakeholders, both inside and outside the company
  • Advanced statistical skills, including hypothesis testing and regression modeling
Must be authorized to work in the U.S., now or in the future, without support from CoverMyMeds.
Our company culture is a collection of the unique individuals who represent our mission and values. We are looking for people who are motivated to take on challenges and have a passion for helping others. If you don’t feel you check every box, but have relevant skills that can impact this role, please apply! We can grow together.
About Us
CoverMyMeds, part of McKesson’s Prescription Technology Solutions, is a fast-growing healthcare technology company. Our mission: Help patients get the medications they need to live healthy lives. Our solutions seamlessly connect the health care network to improve medication access, increasing speed to therapy and reducing prescription abandonment for patients like you and me.
We hire ambitious people and make it a priority to invest in them by providing opportunities to grow their careers and connections within the community. On-site culinary team, flexible hours and paid benefits? Yeah, we have those too. But don’t take our word for it. We’ve been recognized as a “Best Place to Work” by Glassdoor, a “Best Company to Work For” by FORTUNE, and our employees have great things to say, too.
CoverMyMeds is an equal opportunity and affirmative action employer. We embrace diversity and are committed to creating an inclusive environment for all employees. Qualified applicants will be considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, disability or veteran status.
See details

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