Senior Manager, Process and Governance
The primary role of the Senior Manager, Process & Governance, is to drive strategy, execution, and ongoing oversight of initiatives and projects that support the Patient Services organization to scale with our fast-growing business. This role is targeted at individuals who are looking to leverage their existing experience to grow into a critical central figure within Patient Services. You will partner with stakeholders in business units across the organization including Pharma, Payer, and Provider to develop a deep understanding of business needs, perform analysis, and execute solutions to transform the business through technology and process change. This position will report to the Senior Director of Patient Services.
What You’ll Do
CoverMyMeds is one of the fastest growing healthcare technology companies in the US. We help prescribers and pharmacies submit Prior Authorization requests for any drug and nearly all health plans - 100% free - to get millions of patients on their medications every single year. Our team of highly-productive healthcare enthusiasts with a passion for helping others is the best thing about working here. On-site chef, flexible hours and paid benefits? Yeah, we have those too. But don’t take our word for it. We’ve been named to Glassdoor's top 50 places to work in the nation, Inc. 500’s list three times, were awarded one of the top places to work by Modern Healthcare and three times won best places to work in Columbus, Ohio.
CoverMyMeds is an equal opportunity and affirmative action employer. We embrace diversity and are committed to creating an inclusive environment for all employees. Qualified applicants will be considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, disability or veteran status.
See details What You’ll Do
- Establish and maintain a Patient Services HubExpress Governance strategy to set up best practices to analyze, document, manage and measure both technical and process improvements made to the HubExpress product.
- Lead multiple projects maintaining responsibility for project management, stakeholder alignment, team leadership, strategy development, and implementation where applicable.
- Operate cross-functionally across multiple business units and develop a robust process for sharing information across those verticals.
- Leverage existing processes and support the creation of additional mechanisms to implement policies, processes, procedures, and playbook(s) for guiding the initiatives that touch HubExpress.
- Communicate through reports, scorecards, and dashboards that are easily consumable and used to make informed business decisions
- Resolution and escalation as needed on project risks and issues
- For larger initiatives, provide management and governance of overall project scope, objectives requirements, timeline and dependencies
- Input to prioritization of short- and long-term goals and execution tactics
- 8-10 years’ experience with project management, business analysis, and governance strategy and execution
- Capability to be agile, proactive, and comfortable working with ambiguous specifications, and think outside the box to come up with innovative solutions to complex problems
- Ability to lead various data initiatives across a heavily matrixed organization
- Have a customer-focused mindset applied to both internal and external consumers
- Effectively motivate people, instill accountability, and demonstrate the value of governing standards across a wide range of stakeholders
- Strong storytelling skills with an ability to relate data and business concepts to management
- Understanding of the key intersections between IT and business requirements
- Proven experience in cross-team stakeholder management
- Exposure to change management methodology and experience communicating with multiple stakeholder groups
- Excellent written and verbal communication skills
- Ability to facilitate broad team discussion and communication
- Solid organizational skills including attention to detail and multitasking skills
- Project Management Professional (PMP) certification is a plus
CoverMyMeds is one of the fastest growing healthcare technology companies in the US. We help prescribers and pharmacies submit Prior Authorization requests for any drug and nearly all health plans - 100% free - to get millions of patients on their medications every single year. Our team of highly-productive healthcare enthusiasts with a passion for helping others is the best thing about working here. On-site chef, flexible hours and paid benefits? Yeah, we have those too. But don’t take our word for it. We’ve been named to Glassdoor's top 50 places to work in the nation, Inc. 500’s list three times, were awarded one of the top places to work by Modern Healthcare and three times won best places to work in Columbus, Ohio.
CoverMyMeds is an equal opportunity and affirmative action employer. We embrace diversity and are committed to creating an inclusive environment for all employees. Qualified applicants will be considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, disability or veteran status.