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Digital Marketing Channel Specialist

Columbus, OH

The Digital Marketing Channel Specialist will deliver personalized digital communications that help drive our business goals and help grow our email and text message capabilities as our business expands. The channel specialist will work across verticals and with external partners to create meaningful campaigns that directly impact CoverMyMeds revenue, strategic themes and mission of helping patients get the medications they need to live healthy lives.
What You’ll Do:
  • Partner with marketing and creative teams to create clear and engaging digital communications (email & text message)
  • Identify opportunities to automate marketing communications and implement personalized journeys
  • In collaboration with stakeholders, execute tests on email content to optimize engagement
  • Track campaign performance, analyze results, and communicate success to business partners
  • Benchmark performance against industry and CoverMyMeds standards
  • Work across the Salesforce tech stack: Sales Cloud, Marketing Cloud, Health Cloud, etc.
  • Be the Salesforce Marketing Cloud administrator and go-to-resource for stakeholders use of the platform, answering questions and providing guidance for related initiatives
  • Work with various teams to create and manage campaigns, apply segmentation practices, and honor opt out processes
  • Mitigate risk by optimizing programs for CAN-SPAM & TCPA. Avoid deliverability issues, SPAM complaints and blacklists through device testing, as well as have a general knowledge of other regulations and standards
  • Be the email and text messaging thought leader for the team: understand and educate the greater team on best practices, tools/software and industry trends
  • Manage relationships with third-party vendors: identify potential business partners, initiate discovery calls and manage contracts
  • Participate and lead meetings with external CoverMyMeds clients as it relates to our product offerings, strategy and timelines
About You:
  • 3-5 years of marketing experience
  • 3+ years of email marketing experience, text message marketing experience a plus
  • You’ve built emails from start to finish in a commonly used email tool (Salesforce Marketing Cloud (Exact Target) preferred, Marketo, Eloqua, HubSpot, Pardot, Campaign Monitor, Mail Chimp or Emma)
  • Bachelor’s degree in marketing or related field required
  • You’re familiar with HTML and CSS
  • You’ve worked in various digital marketing applications
  • Previous exposure to Google Analytics and UTM Tracking Parameters
  • Ability to cross collaborate with members of the Marketing department, other internal departments and external clients
  • Ability to handle multiple projects with moving deadlines
  • You’re data-driven. You take action on your findings and report key findings to stakeholders
  • Excellent written and verbal communication skills
  • Self-driven with the ability to prioritize projects appropriately

About Us:
CoverMyMeds, part of McKesson’s Prescription Technology Solutions, is a fast-growing healthcare technology company. Our mission: Help patients get the medications they need to live healthy lives. Our solutions seamlessly connect the health care network to improve medication access, increasing speed to therapy and reducing prescription abandonment for patients like you and me.
We hire ambitious people and make it a priority to invest in them by providing opportunities to grow their careers and connections within the community. On-site culinary team, flexible hours and paid benefits? Yeah, we have those too. But don’t take our word for it. We’ve been recognized as a “
Best Place to Work” by Glassdoor, a “Best Company to Work For” by FORTUNE, and our employees have great things to say, too.
CoverMyMeds is an equal opportunity and affirmative action employer. We embrace diversity and are committed to creating an inclusive environment for all employees. Qualified applicants will be considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, disability or veteran status.
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Senior Director, Patient Services

Columbus, OH

The Senior Director, Patient Services makes a significant contribution to the success of CoverMyMeds. In this role you will lead the people, performance, and operational success of our Patient Services - HubExpress organization. The Senior Director position requires a balance of innovative creativity, analytical thinking, and high-impact leadership capabilities to enhance our existing patient experience workflow, and to scale the HubExpress organization through current and future periods of significant growth. The Senior Director will have responsibility for the strategic leadership, implementation of short- and long-term planning, service delivery capabilities, operational efficiencies, identifying opportunities, establishing processes, and collaborate to architect solutions for growth initiatives.


What You’ll Do
Like most growing companies, the job content of all positions varies daily as everyone pitches in to get the job done. Nonetheless, we try to maintain clarity with respect to employees’ primary responsibilities.
  • Provide overall strategic direction and leadership to continuously improve the patient and employee experience while meeting/exceeding performance objectives including, but not limited to: client satisfaction service, quality, revenue, productivity/efficiency, reliability, and other performance objectives
  • Coach, develop, and motivate a large team of leaders to ensure culture, communication, responsibilities, performance outcomes, and accountability are well defined and supported
  • Foster an environment that promotes professional development and prepares leaders and future leaders for their next roles within CoverMyMeds
  • Develop and implement short and long-term operational strategies that support new products, efficiency initiatives, service opportunities and technological advancements
  • Serve as a key stakeholder for the executive team and department leaders to ensure that Patient Services operational priorities are aligned with organizations objectives
  • Analayze data to identify patterns, client insights, opportunities for efficiency and performance improvement and define headcount and schedule needs for internal and outsourced vendor sites in order to meet and exceed Service Level goals.
  • Review monthly service efficiency, quality, and performance goals and oversee performance against goals.
  • Work with PS and Finance leaders to align headcount projections to volume and align with external partners to reach decisions on where work should be done to maximize growth/revenue for CMM and McK
  • Create a team culture of critical thinking, creativity, innovation, experimentation, diversity and inclusion and transparency that aligns with CoverMyMeds’s core values
What We’re Looking For:
As we conduct the search for our Senior Director, Patient Services, we’ve identified a few key areas that will help candidates stand out. In addition to being able to showcase how you’ve excelled in the areas mentioned above, the list below is designed to give you a glimpse into what we’re looking for in a leader, and how we will evaluate candidates.
  • A skilled people leader who has lead and scaled teams through high growth with a focus on creating operational efficiencies through people and systems, with supporting measurable results
  • Adept at understanding the businesses needs and objectives and can translate that into formulating a strategic direction for the team
  • Strong communication skills as evidenced through the ability to skillfully craft the story for stakeholders at all levels to help them easily understand the organizational impact, as well as “what’s in it for me”
  • Strong technical skills or experience in areas such as workforce management, analytics, SLA management and financial analysis
  • Ability to relate to and earn the trust of large, diverse teams, and understand their needs and synthesize that into a clear plan for the future that motivates individuals and is supported by strong results from previous experiences
About Us
CoverMyMeds, part of McKesson’s Prescription Technology Solutions, is a fast-growing healthcare technology company. Our mission: Help patients get the medications they need to live healthy lives. Our solutions seamlessly connect the health care network to improve medication access, increasing speed to therapy and reducing prescription abandonment for patients like you and me.
We hire ambitious people and make it a priority to invest in them by providing opportunities to grow their careers and connections within the community. On-site culinary team, flexible hours and paid benefits? Yeah, we have those too. But don’t take our word for it. We’ve been recognized as a “
Best Place to Work” by Glassdoor, a “Best Company to Work For” by FORTUNE, and our employees have great things to say, too.
CoverMyMeds is an equal opportunity and affirmative action employer. We embrace diversity and are committed to creating an inclusive environment for all employees. Qualified applicants will be considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, disability or veteran status.
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Senior Product Manager

Columbus, OH Preferred, Open to US Based Remote, OH

As a Senior Product Manager  for  Access for More Patients (AMP) Analytics, you own the product vision, strategy, and roadmap of AMP’s data analytics solutions that promote data visibility, value demonstration for all network stakeholders, and attainment of financial and strategic goals. You will work with the data analytics team to define requirements for delivering key capabilities that provide visibility into progress on improving patient outcomes on the AMP platform. As a key product role within Specialty, you are expected to continuously improve, elevate and evolve our product management capabilities and practice to better serve the business and our customers. 
The Product Manager for AMP Analytics reports to the Director of Product for Specialty.
What You’ll Do:  
  • Develop and execute a product strategy for our data analytics solutions that supports the AMP product vision
  • Partner with data analytics, engineering, account management, customer success, and marketing to successfully align product roadmap to business plans and customer needs 
  • Partner with platform product managers and key stakeholders to define, capture, and monitor key program and platform metrics
  • Perform value discovery, evaluate risk, experiment and test on concepts, validate results, and iterate quickly
  • Use insights from research and data analytics to monitor the performance of our products, inform product decisions and improvements, and help quantify product impact on healthcare outcomes
  • Strive to strike the right balance between innovation and maintenance when determining priorities 
  • Promote transparency into our products and user base to validate priorities and keep all stakeholders informed and aligned  
  • Obtain a deep understanding of the capabilities provided by the technology stack powering the AMP data analytics solutions
  • Consult with our legal team to ensure solutions and data use cases are legal and compliant
  • Continuously improve domain expertise and insight into our clients’ needs, representing CoverMyMeds and our products as a thought leader 
  • Build relationships with other leaders across the company to ensure alignment and identify new opportunities for collaboration that will benefit the entire organization

About You 
  • Bachelor’s degree required 
  • Previous product management experience required 
  • Experience using analytics and visualizations to contribute to company growth efforts, increasing revenue and other key business outcomes
  • Knowledge of and experience with multiple BI and analytics platforms (Tableau preferred)
  • Excellent at analyzing and interpreting both qualitative and quantitative data 
  • Excellent communication and presentation skills 
  • A natural collaborator who brings disparate stakeholders together to make things happen 
  • Ability to work and thrive in a highly creative, collaborative, and dynamic environment
  • Strong problem solver who can handle interrelated projects   
  • Previous experience with various data science areas such as predictive modeling and machine learning a plus
  • Previous experience with healthcare highly desired, but not required

About Us
CoverMyMeds, part of McKesson’s Prescription Technology Solutions, is a fast-growing healthcare technology company. Our mission: Help patients get the medications they need to live healthy lives. Our solutions seamlessly connect the health care network to improve medication access, increasing speed to therapy and reducing prescription abandonment for patients like you and me.
We hire ambitious people and make it a priority to invest in them by providing opportunities to grow their careers and connections within the community. On-site culinary team, flexible hours and paid benefits? Yeah, we have those too. But don’t take our word for it. We’ve been recognized as a “
Best Place to Work” by Glassdoor, a “Best Company to Work For” by FORTUNE, and our employees have great things to say, too.
CoverMyMeds is an equal opportunity and affirmative action employer. We embrace diversity and are committed to creating an inclusive environment for all employees. Qualified applicants will be considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, disability or veteran status.
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Senior Manager, AMP Commercialization

Columbus, OH

Our CoverMyMeds team is growing rapidly and we are in search of a Senior Manager, AMP Commercialization to work with the Director, AMP Commercialization on the AMP enterprise level commercialization strategy within the Specialty space. In this role, you will have the opportunity to develop and execute on high-value programs for delivering our AMP product to the end customer. As a member of the commercial team, you will have the opportunity to work with all areas of the specialty business as well as pharma sales, marketing, finance, legal, product, patient services and RxCrossroads.
What you'll do
Like most growing companies, the job content of all positions varies daily as everyone pitches in to get the job done. Nonetheless, we try to maintain clarity with respect to employees’ primary responsibilities.
  • Responsible for financial modeling of AMP opportunities that results in sound recommendations backed by comprehensive research
  • Collaborate with AMP director, pharma business development, sales and product to execute on the Enterprise AMP GTM strategy focusing on process improvements and initiatives that are focused on repeatability for scale
  • Accountable for evolving the commercial tool for pricing AMP offerings and aligning operations staffing with leadership, finance, product, patient services and sales
  • Partner with Project Manager, AMP Commercialization on RFP and pipeline management
  • Attend and participate in customer meetings in order to inform sales approach and evolve the sales enablement assets
  • Collaborate with customer success, solutions engineering, sales, analytics and marketing to ensure we are effectively communicating value metrics to potential customers
  • Serve as a Specialty opportunity liaison with finance, legal, pharma and patient services
  • Partner with finance and AMP Director on creating repeatable FMV analysis to support the sales cycle.
  • Be responsible for partnering with finance and analytics to create self-service product and brand profitability dashboards for AMP team to leverage for key decisions in partnership with finance
  • Be an AMP SME, Understand and follow specialty market trends and competition
  • Able to serve as cross company liaison to ensure teams and stakeholders stay up to date on AMP/Specialty
  • Understand what’s important to our customers and continuously evolve how we communicate the AMP offering based on new capabilities and data
About You
  • 5-7 years of relevant program management experience
  • Strong financial modeling and strategic commercial analysis skills with demonstrated experience
  • Comfortable in a fast-paced work environment; able to balance multiple projects at once, iterate quickly and adapt to a rapidly evolving brand
  • Excellent verbal and written communication skills
  • Ability to make decisions and confidently explain a strategic approach
  • Organized, detail-oriented and deadline-driven with excellent time-management, scoping and prioritization skills
  • Proven record of success and accountability for seeing projects from start to completion
  • High-level interpersonal skills with the ability to influence outcomes and iterate quickly in a fast-paced work environment with multiple stakeholders and competing priorities
  • Demonstrated usage of Tableau, SFDC, and health care provider experience a plus
About Us
CoverMyMeds, part of McKesson Prescription Technology Solutions, is a fast-growing healthcare technology company. Our solutions help patients get the medications they need to live healthy lives by seamlessly connecting the healthcare network to improve medication access. People come to work at CoverMyMeds to make a difference, helping to improve the lives of healthcare professionals and patients every day. We hire ambitiouspeople and make it a priority to invest in them by providing opportunities to grow their careers and connections within the community. On-site culinary team, flexible hours and paid benefits? Yeah, we have those too. But don’t take our word for it. We’ve been recognized as a “
Best Place to Work” by Glassdoor, a “Best Company to Work For” by FORTUNE, and our employees have great things to say, too.
These requirements represent the knowledge, skills, and abilities necessary to perform this job successfully. Reasonable accommodation can be made to enable individuals with disabilities to perform essential functions.

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AMP Key Account Manager

Columbus, OH

The AMP Key Account Manager is responsible for managing key client relationships, projects and programs. Acting as primary client contact for customers, the Account manager leads internal client support teams responsible for delivering AMP solutions which meet all corporate requirements and goals, while exceeding customer expectations for operational excellence. In addition, they serve as the point person for the pharmaceutical company customer when issues or problems need management attention and resolution.
AMP: Access for More Patients is an electronic solution developed by CoverMyMeds and RxCrossroads that sets a new starting point for patient access to specialty therapies. By leveraging CoverMyMeds’ extensive network and experience in building industry leading technology, coupled with the deep specialty expertise of RxCrossroads by McKesson, AMP team members assist providers and patients in a new and deeply ingrained way for medications necessary for better health or preservation of life. By joining the AMP team, you act as a catalyst in a chain of events that helps millions of people all over the globe. You’ll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.
This individual is charged with developing strong consultative relationships with customers that penetrate multiple levels and functions within their organizations. They ensure that all AMP programs serve to advance the strategic and operational goals of our key pharma/biotech customers. This person also forms strong cross functional relationships with operations, application development team leadership, and senior leadership of AMP to communicate customer needs, advocate for program support and changes needed, and work together well as a team.

What you’ll do
  • Client Relationships
    • Foster loyal, long-term relationships with decision-makers at our highest-profile accounts
    • Serves as the first point of contact for day-to-day program issues. Involves team members as needed to resolve all issues and escalates to internal leaders as necessary.
    • Analyze user data to identify and support business development opportunities
    • Travel to clients for regular meetings
    • Own contract renewals to ensure the development and expansion of existing client accounts
  • Account Strategy
    • Provides customer with proactive consultative services on program setup, revenue generating & cost saving opportunities.
    • Plan and coordinate key strategic management reviews for clients and internal support teams. Develop account management plans and measure progress towards client goals and objectives.
    • Works with internal AMP teams (Sales, Marketing, Operations, IT, Finance, Legal) to assist in understanding and meeting customer requirements. Provide direction and coordinate activities among supporting AMP teams as needed. Research, develop and communicate corrective actions needed to resolve problems.
    • Manage the process, development and delivery of periodic, meaningful and productive strategic business reviews.
    • Understands, evaluates, and interprets data to provide the necessary meaning and optimal value to the customer. Drives improvements to program data/reports where needed.
  • Implementation and Ongoing Program Management
    • Prepares agendas, hosts customer meetings weekly, and manages quarterly business reviews.
    • Manages internal teams for the implementation of new products, services, client initiatives and change requests according to company standards
    • Work with product, development, data and project management teams to capture and implement feature requests
    • Responsible for storing client approved business requirement documentation in secured environment according to company standards.
    • Manages communication and operational direction to client vendors/partners as required. Works with Vendor Managers to resolve service or pricing concerns.
    • Ensures timely and accurate delivery of reports and data feeds according to program SLA’s
    • Monitors program performance against established SLA’s. Negotiates and communicates revised service levels as required.
    • Approves project scope, business rules, and overall project release. Ensures client sign-off is obtained on business requirements (initial and ongoing change requests) and proper documentation is maintained.
    • Manages program changes and associated change request process. Responsible for identifying project priorities with customers and communicating priorities to internal team.

About you
  • Three to five years of experience in project management, customer account management/relationship management experience, with a record of results in retaining and growing client accounts. Prior experience developing and managing adherence/relationship marketing solutions preferred.
  • Collaborative, customer focused skills, with proven ability to proactively create new value for customers.
  • Extensive experience managing key client relationships and strategic partnerships.
  • Ability to develop trusting, long standing relationships with internal/external customers.
  • Outstanding communication skills; ability to connect to people at all levels
  • Strong strategic acumen with an understanding of data analytics, preferably within compliance/persistency fields
  • Process expert with proven expertise in developing and managing policies and procedures that deliver optimal value and efficiencies, while meeting all company/client requirements.
  • Advanced presentation and delivery skills
  • Enthusiastic, self-starter with confident, high energy approach to business challenges
  • Demonstrated success in a supporting a complex sales process
  • Outstanding problem resolution and negotiation skills

Education
  • 4-year degree in related field or equivalent experience
  • MBA or advanced degree preferred

About us
CoverMyMeds, part of McKesson Prescription Technology Solutions, is a fast-growing healthcare technology company. Our solutions help patients get the medications they need to live healthy lives by seamlessly connecting the healthcare network to improve medication access. People come to work at CoverMyMeds to make a difference, helping to improve the lives of healthcare professionals and patients every day. We hire ambitiouspeople and make it a priority to invest in them by providing opportunities to grow their careers and connections within the community. On-site culinary team, flexible hours and paid benefits? Yeah, we have those too. But don’t take our word for it. We’ve been recognized as a “
Best Place to Work” by Glassdoor, a “Best Company to Work For” by FORTUNE, and our employees have great things to say, too.
These requirements represent the knowledge, skills, and abilities necessary to perform this job successfully. Reasonable accommodation can be made to enable individuals with disabilities to perform essential functions.
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