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As the Privacy Director, you are the “go-to” privacy subject matter expert at CoverMyMeds. You’ll own a broad range of healthcare privacy functions, including ensuring CoverMyMeds remains compliant with applicable privacy laws and regulations with a focus on HIPAA and HITECH. You’ll manage privacy-related policies, and seek ways to identify and mitigate risk and help the drive the business. You will be part of the IT Governance, Risk, and Compliance (GRC) team and champion a culture of ethics and integrity through your partnerships with every level of the organization.

What You'll Do
Like most growing companies, the job content of all positions varies daily as everyone pitches in to get the job done. Nonetheless, we try to maintain clarity with respect to employees’ primary responsibilities.

• Provide significant HIPAA privacy and related regulatory guidance and oversight.
• Lead key initiatives and activities related to the development and implementation of the privacy program including workforce training, procedures, monitoring, controls, risk mitigation planning and other privacy program activities.
• Manage and drive privacy projects, including: HIPAA risk assessments, HIPAA audit readiness, systems and process review and documentation, and data breach response.
• Grow and represent the privacy program in customer-facing engagements
• Respond to customer assessments and audits.
• Provide HIPAA subject matter expertise for data de-identification standards and data projects.
• Create and/or manage online and live privacy awareness training.
• Provide incident response strategy services and serve as the first responder for privacy incident response.
• Develop and manage the Privacy-By-Design program.

About You
You are a Subject Matter Expert on the privacy landscape, with a strong knowledge of HIPAA and HITECH. You understand and can identify privacy and related risk in a highly regulated healthcare environment. You have excellent communication and relationship management skills, allowing you to interact with technical and non-technical audiences at all levels of the organization. You’re self-motivated and comfortable driving multiple projects to completion in a high energy, fast-paced, complex setting.

• Bachelor’s degree required; JD preferred
• 6+ years’ experience with healthcare privacy
• Record of success working with clients
• Previous experience with HPAA privacy risk assessments and HIPAA privacy audits
• Preference given to candidates with IAPP or HCCA credential
• Consumer protection and/or consumer privacy experience helpful

About Us
CoverMyMeds is one of the fastest growing healthcare technology companies in the US. We help prescribers and pharmacies submit Prior Authorization requests for any drug and nearly all health plans - 100% free - to get millions of patients on their medications every single year. Our team of highly-productive healthcare enthusiasts with a passion for helping others is the best thing about working here. On-site chef and paid benefits? Yeah, we have those too. But don’t take our word for it. We’ve been named to Inc. 500’s list three times, were awarded one of the top places to work by Modern Healthcare, and twice won best places to work in Columbus, Ohio.
CoverMyMeds is an equal opportunity and affirmative action employer. We embrace diversity and are committed to creating an inclusive environment for all employees. Qualified applicants will be considered for employment without regard to minority status, gender, disability or veteran status.

Summary
The Manager, Learning and Development at CoverMyMeds will create, execute and measure our learning and development platform including learning strategy, practices, tools, programs, and associated measures for the benefit of our employees and the competitive advantage of the organization.
This role will function as a member of our Organization and Employee Readiness team. The purpose of the Readiness team is to support the organization, its teams, and its people in being ready for what’s next.

What you’ll do
You’ll contribute to the advancement of this purpose by building awareness of key functional and behavioral areas which, if developed, are likely to enable the success of our Strategic Plan, and which support the aspirational growth goals of our people and teams.
Detailed responsibilities include:

• Build an understanding of our strategic plan, our BUs, and our products and develop a system to support their success
• Increase visibility and awareness of our gaps in skillsets and behaviors, and develop a plan to measurably close the gaps through a training framework
• Catalogue, evaluate all existing learning experiences and prioritize refreshes based on strategic priorities
• Work with compliance, legal and other groups to document and understand the needs, and ensure tooling and reporting are in place to support our obligations
• Catalogue and document initial learning programs as well as required ongoing learning. Provide tools and aides for learning, and assessments to validate learning
• Work with sales and product teams to ensure there is a deep understanding of our products and the needs they are designed to address for our customers and patients
• Ensure and measure the effectiveness of our existing training offerings, and augment with learning re-enforcement and validation
• Partner with HRBPs and people leaders in the organization to understand the key capabilities and behaviors for major roles and provide ways for people to assess their abilities in each area
• Identify roles with significant onboarding programs or need for significant onboarding. Work with leaders to establish clear and effective onboarding programs with measurements to indicate success

About you
This role requires someone who thrives in a collaborative team-centered environment and is an enthusiastic learning leader. As you will support the creation and delivery of effective learning experiences, you’ll need a proven track record of leveraging multiple learning methods such as formal classroom training, online learning, social learning, communities of practice, performance support, lunch and learn programs, podcasts, visual aids and other educational materials.
Our ideal candidate also possesses the following qualifications:

• 5+ years leading organizational learning and development initiatives
• Experienced with the application of instructional design and adult learning theory and proven ability to adapt this to the needs of the business
• Track record of leading, delivering, and managing a variety of learning programs that are both scalable and sustainable
• Experience with the selection and management of external vendors as well as managing learning and development budgets

Our Process:
Throughout the interview process we strive to be as transparent as possible. If after reviewing your resume we feel that you could be a potential fit, here is what you can expect from the interview process:

• An initial phone interview with a recruiter where you will discuss your experience in more detail, with plenty of time for you to ask questions
• For candidates that move beyond the phone interview, we will arrange a virtual “in-person” interview for you with our Director of Organization & Employee Readiness, Director of Employee Experience, Manager of Organizational Readiness, Sr. Manager of Employee Engagement, and our VP of Talent
• The final step is called a project day. You will receive a prompt and have ~48 hours to put together a presentation for the team. Virtually, you will present to our team and participate in Q&A with them

About Us:
CoverMyMeds is one of the fastest growing healthcare technology companies in the US. We help prescribers and pharmacies submit Prior Authorization requests for any drug and nearly all health plans - 100% free - to get millions of patients on their medications every single year. Our team of highly-productive healthcare enthusiasts with a passion for helping others is the best thing about working here. On-site chef, flexible hours and paid benefits? Yeah, we have those too. But don’t take our word for it. We’ve been named to Glassdoor's top 50 places to work in the nation, Inc. 500’s list three times, were awarded one of the top places to work by Modern Healthcare and three times won best places to work in Columbus, Ohio.
These requirements represent the knowledge, skills, and abilities necessary to perform this job successfully. Reasonable accommodation can be made to enable individuals with disabilities to perform essential functions.

Our Customer Support teams are growing rapidly and we need great people to help assist with our users’ growing needs! We’re looking for folks who have a passion for helping others and want the opportunity to work alongside some truly brilliant and hard-working individuals. Your mission? Serve as the product expert for our users, handling inbound and outbound calls, chats, and emails. These key team members ensure CoverMyMeds' service is easy to use and hassle-free, wowing our users by providing knowledgeable, friendly, and quick answers to every question.
What You'll Do
Account Coordinators work on the front line to make sure our users have a great experience, answering real-time questions throughout the Prior Authorization process. We have two teams of coordinators here at CoverMyMeds. The first team is very reactive; handling inbound calls, chats, and emails. The other is very proactive; making outbound calls and offering follow-up assistance to those using our service. For either team, the goal is to provide excellent service to our users and help them get their patients the medications they need to live healthy lives.

• Provide exceptional inbound and outbound account support over phone, email, and web-based chat
• Manage existing user accounts, analyze usage, and collect feedback to improve/enhance our service
• Help reduce prescription abandonment by proactively assisting users in the PA process
• Troubleshoot issues by working with different teams within the company
• Coordinate webinars and provide expert knowledge on how to use our software
• Identify trends to develop efficient workflow practices
• Collaborate with other business units on assigned projects as needed

About You
You are friendly, outgoing, and prefer to work with a team in a fast-paced, collaborative environment. You are patient, adaptable, and flexible. You are enthusiastic about understanding user needs and showing how CoverMyMeds can help.

• Exceptional interpersonal, written, and verbal communication skills
• Proactive problem-solver
• Eager to learn about healthcare technology and gain personal and professional growth
• Record of success in customer service; experience in healthcare a plus
• Adaptable and able to work a flexible, yet consistent schedule to help support our users during our hours of operation (Monday - Friday: 8AM EST - 11PM EST, Saturday: 8AM EST - 6PM EST).
• Bachelor’s degree or equivalent experience required

Our process:

1. Phone interview with one of our Recruiters
   • If selected, a call will be arranged with one of our recruiters, which typically lasts around 30 minutes. The interview is meant to be very conversational so we can get to know you and your skill set better. Halfway through the call, the Recruiter will open up the discussion for any questions you may have.
   • Prior to the call we will email you two assessments to complete to learn more about you as a potential candidate.
2. In-person interview (2-part process)
   • Step 1: you will start by interviewing with two employees from our leadership team, which lasts around 45 minutes. This is where they will really get to know you better as a candidate. They will discuss the different business units that you can be part of, ask you a few questions about your experience, and then allow you to ask them any questions that you may have.
   • Step 2: We call this our Project Day. This is meant to be an interactive experience that reflects a day in the life of our Account Coordinators. You will sit with a current Account Coordinator for 1-2 hours and learn about the role while becoming a mini CoverMyMeds expert. This will allow our team to get a better feel for how you work, and it will allow you to get a better understaning of the role as well.

A quick note: If you’d prefer different logistics to accommodate your individual needs and set you up for success, let us know how we can help and we'll do our best. We want this process to be as accessible and inclusive as possible for you.

About Us
CoverMyMeds is one of the fastest growing healthcare technology companies in the US. We help prescribers and pharmacies submit Prior Authorization requests for any drug and nearly all health plans - 100% free - to get millions of patients on their medications every single year. Our team of highly-productive healthcare enthusiasts with a passion for helping others is the best thing about working here. On-site chef and paid benefits? Yeah, we have those too. But don’t take our word for it. We’ve been named to Inc. 500’s list three times, were awarded one of the top places to work by Modern Healthcare, and twice won best places to work in Columbus, Ohio.
CoverMyMeds is an equal opportunity and affirmative action employer. We embrace diversity and are committed to creating an inclusive environment for all employees. Qualified applicants will be considered for employment without regard to minority status, gender, disability or veteran status.