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The Director, Digital Pharmacy Solutions Delivery at CoverMyMeds is responsible for the Implementation Management team and program execution for client implementation activities in the emerging digital health space. This includes configuration, documentation, and implementation services for new partnerships through the launch and hypercare period of digital pharmacy installations. You’ll develop and manage a team of Implementation Management experts and establish best-in-class, systematic practices for launch management and implementation. You will collaborate with clients, internal teams and leaders to develop, deliver and maintain programs and relationships while ensuring that both client and business goals are being met.

While project management and organizational skills are important, this role goes beyond traditional project management and challenges you to play the roles of strategist, quality assurance, business analyst and coach. Client satisfaction, team satisfaction and project/product health will be critical measures of success in this role.  

What You’ll Do

Like most growing companies, the job content of all positions varies daily as everyone pitches in to get the job done. Nonetheless, we try to maintain clarity with respect to employees’ primary responsibilities.

Serve as the escalation point of contact for client and team as it relates to project client service issues and potential scope change approval
Manages and executes the client contract process for new deals
Reviews and provides feedback around business requirements for each program

Responsible for establishing effective relationships with Innovation, Product, Analytics, Operations, as well as key organizations within McKesson and CoverMyMeds
Support the Digital Pharmacy team on client management, problem-solving and implementations that are part of your team’s accounts
Ensure programs are meeting KPIs and metrics after project launch for both client and CoverMyMeds’ leadership
Ensure that project launches are aligned to cost metrics and represent client requirements as defined
Responsible for the effective delivery of the projects that have been assigned to the team

Present program status and account health to senior leadership
Ensure programs align to product roadmap, escalating situations that are not aligned for leadership approval
Create and maintain a staffing plan for the teams, projects and accounts to scale for future program growth 
Day-to-day management of the team, including 1:1s, professional development plans, and issue resolution 
Develop team member skills for growth within Pharmacy Solutions, and develop a team of “A” players and future leaders

Work with Talent Management to hire Implementation team members 
Travel to client sites as needed

Key Outcomes

Effective implementation and scope delivery for all client launches 
Programs that continuously to deliver value to clients 
Positive client satisfaction scores 
Positive team satisfaction scores (CultureAmp)
Repeatable processes across Digital Pharmacy implementations

Projects delivered according to schedule and budget

About You

Bachelor's degree required; master degree in business or healthcare preferred
10+ years technology project implementation or solution development experience 
5+ years people leadership experience 
Passion for technology, customer experience and patient experience
Interest and curiosity for the pharmacy industry

Proven technical and analytical skills, specifically the ability to distill data down to the most pertinent information 
Ability to troubleshoot and navigate technical issues 
Strong critical thinking skills and analytic capabilities 
High level of initiative / self-starter 
Ability to work well independently and in a team environment

CoverMyMeds is an equal opportunity and affirmative action employer. We embrace diversity and are committed to creating an inclusive environment for all employees. Qualified applicants will be considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, disability or veteran status.

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The state of healthcare is complex, but our shared purpose isn’t: Help people get the medicine they need to live healthier lives. CoverMyMeds solves medication access challenges for patients throughout every step of their journey through a unified brand that now encompasses RelayHealth, RxCrossroads by McKesson, McKesson Prescription Automation and CoverMyMeds.

Our combined experience spans nearly 90 years and together, we’re applying our expertise to solve some of the biggest problems in healthcare. We accelerate innovative solutions for problems like medication affordability and adherence in way that everyone wins — from providers to pharmacies, payers to biopharma and, especially, patients. By combining automation and expert intervention, the company provides prior authorization, prescription decision support, specialty patient support, core adjudication network, patient assistance programs, clinical and behavioral adherence and patient empowerment solutions.

We’re proud to be an integral part of McKesson Corporation and embody the shared values and leadership behaviors of the greater organization. We understand the importance of a system that works together. Your expertise, drive and passion can help us carry out our mission to improve lives and advance healthcare.

We are currently looking for a 3PL Project Manager to work remotely. The Project Manager (PM) will be responsible for providing leadership and guidance necessary to plan and implement new customer and internal efficiency focused projects into the business unit operations.

As an integral part of the Project Management Office, the duties and deliverables of the Project Manager may include: Agenda Development, Meeting Minutes, Business Case development, ROI development, Integration with 3rd Parties, Lead both Internal and Client Working Sessions, Risk Mitigation Strategy, Workflow Design Documentation (Process Maps), Project Plan Development, Timeline Adherence, Change Management Support, Executive Project Status Reporting, Provide insights on project design components, Facilitate decision-making amongst stakeholders. Manages cross functional projects on behalf of entire 3PL team, to improve alignment, eliminate barriers to success and identify synergy opportunities.

Key Responsibilities:

Leadership: Provides oversight to project teams to ensure tasks are met timely, scope is well defined and adhered to, proper approvals are obtained, and any risks or barriers to project progression are escalated and mitigated. Acts as intermediary between business and technical teams for identification and interpretation of critical requirements related to project delivery. Manages conflict resolution to ensure successful project completion and ownership of the outcomes.
Stakeholder Alignment: Must have the ability to present clearly to both internal and external customers and executive sponsors the project status, risks, impacts and needs on weekly or monthly basis. Must ensure compliance to contractual agreements with clients and ensure project falls within confines of internal/external budgets.
Project Deliverables: Create and maintain detailed project plans and timelines, project status reports, meeting minutes, action and decision logs and various other standard project artifacts. Must produce high-quality project deliverables as measured by PMO standards.
Project Management: Responsible for coordination of all project stakeholder groups and workstreams through the project lifecycle for successful delivery of assigned business and technology projects on-time and on budget with minimal defects as measured by project metrics established at project inception.
Strategic Contributor: Works closely with executive sponsors and clients for thorough project discovery and vetting. Responsible for the comprehensive development of business cases and justifications for new projects.
Team Contributor: Participates and contributes to PMO team planning activities and meetings. Shares best practices and consults as subject matter expert for project updates in team meetings.
Financial Management: Monitors project budget and sizing against plan on a monthly basis and prepares analysis if established thresholds are not met. Works across departments to ensure project budgets are achieved at a standard monthly cadence.

Minimum Job Qualifications

Education/Training: 4-year degree in related field or equivalent experience.

Business Experience: Typically requires 4+ years relevant experience.

Specialized Knowledge/Skills:

4+ years of consultative experience in a formal project planning role
Prior Lean / six sigma methodology experience strongly preferred
PMP certification highly preferred

Experience managing diverse cross functional teams in a matrix environment
Previous experience in presenting project plans, timelines, and requirements to clients and leadership
Ability to communicate effectively at all levels in the organization
Ability to manage multiple projects toward effective solutions and timelines
Advanced skills with Microsoft Office Suite including MS Visio
Advanced skills with Smartsheet

Additional Knowledge & Skills

Preferred industry experience: Third party logistics, drug distribution, PBM, insurance, manufacturing
Excellent in person and remote facilitation ability
Executive presence and strong presentation skills
Strong financial acumen to evaluate and recommend solutions
Ability to manage multiple projects/tasks and meet deadlines in a fast-paced environment
Knowledge of Software Development Life Cycle (SDLC) and Agile Methodologies, highly preferred

This is a full-time, salaried position with a target salary of $72,000-$95,000 with benefits.
McKesson offers the following benefits:

Medical
Dental
Vision
PTO
Holidays

Career Level-P3

McKesson is an Equal Opportunity/Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Qualified applicants will not be disqualified from consideration for employment based upon criminal history.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to McKessonTalentAcquisition@mckesson.com . Resumes or CVs submitted to this email box will not be accepted.

Current employees must apply through the internal career site.

Join us at McKesson!

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The AMP Account Manager is responsible for managing key client relationships, projects and programs. Acting as primary client contact for customers, the Account manager leads internal client support teams responsible for delivering AMP solutions which meet all corporate requirements and goals, while exceeding customer expectations for operational excellence. In addition, they serve as the point person for the pharmaceutical company customer when issues or problems need management attention and resolution.
AMP: Access for More Patients is an electronic solution developed by CoverMyMeds and RxCrossroads that sets a new starting point for patient access to specialty therapies. By leveraging CoverMyMeds’ extensive network and experience in building industry leading technology, coupled with the deep specialty expertise of RxCrossroads by McKesson, AMP team members assist providers and patients in a new and deeply ingrained way for medications necessary for better health or preservation of life. By joining the AMP team, you act as a catalyst in a chain of events that helps millions of people all over the globe. You’ll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.
This individual is charged with developing strong consultative relationships with customers that penetrate multiple levels and functions within their organizations. They ensure that all AMP programs serve to advance the strategic and operational goals of our key pharma/biotech customers. This person also forms strong cross functional relationships with operations, application development team leadership, and senior leadership of AMP to communicate customer needs, advocate for program support and changes needed, and work together well as a team.

What you’ll do

Client Relationships
- Foster loyal, long-term relationships with decision-makers at our highest-profile accounts
- Serves as the first point of contact for day-to-day program issues. Involves team members as needed to resolve all issues and escalates to internal leaders as necessary.
- Analyze user data to identify and support business development opportunities
- Travel to clients for regular meetings
- Own contract renewals to ensure the development and expansion of existing client accounts
Account Strategy
- Provides customer with proactive consultative services on program setup, revenue generating & cost saving opportunities.
- Plan and coordinate key strategic management reviews for clients and internal support teams. Develop account management plans and measure progress towards client goals and objectives.
- Works with internal AMP teams (Sales, Marketing, Operations, IT, Finance, Legal) to assist in understanding and meeting customer requirements. Provide direction and coordinate activities among supporting AMP teams as needed. Research, develop and communicate corrective actions needed to resolve problems.
- Manage the process, development and delivery of periodic, meaningful and productive strategic business reviews.
- Understands, evaluates, and interprets data to provide the necessary meaning and optimal value to the customer. Drives improvements to program data/reports where needed.
Implementation and Ongoing Program Management
- Prepares agendas, hosts customer meetings weekly, and manages quarterly business reviews.
- Manages internal teams for the implementation of new products, services, client initiatives and change requests according to company standards
- Work with product, development, data and project management teams to capture and implement feature requests
- Responsible for storing client approved business requirement documentation in secured environment according to company standards.
- Manages communication and operational direction to client vendors/partners as required. Works with Vendor Managers to resolve service or pricing concerns.
- Ensures timely and accurate delivery of reports and data feeds according to program SLA’s
- Monitors program performance against established SLA’s. Negotiates and communicates revised service levels as required.
- Approves project scope, business rules, and overall project release. Ensures client sign-off is obtained on business requirements (initial and ongoing change requests) and proper documentation is maintained.
- Manages program changes and associated change request process. Responsible for identifying project priorities with customers and communicating priorities to internal team.

About you

Three to five years of experience in project management, customer account management/relationship management experience, with a record of results in retaining and growing client accounts. Prior experience developing and managing adherence/relationship marketing solutions preferred.
Collaborative, customer focused skills, with proven ability to proactively create new value for customers.
Extensive experience managing key client relationships and strategic partnerships.
Ability to develop trusting, long standing relationships with internal/external customers.
Outstanding communication skills; ability to connect to people at all levels
Strong strategic acumen with an understanding of data analytics, preferably within compliance/persistency fields
Process expert with proven expertise in developing and managing policies and procedures that deliver optimal value and efficiencies, while meeting all company/client requirements.
Advanced presentation and delivery skills
Enthusiastic, self-starter with confident, high energy approach to business challenges
Demonstrated success in a supporting a complex sales process
Outstanding problem resolution and negotiation skills

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At CoverMyMeds, we hire folks who have a passion for helping others. Our Account Specialists and Account Coordinators play a key role in our mission to help patients get the medications they need to live healthier lives. These key team members ensure CoverMyMeds' service is easy to use and hassle-free, wowing our users by providing knowledgeable, friendly, and quick answers to every question.
What You’ll Do
We have several open roles on our team. Our team members work in a variety of capacities, but here are some of the duties of our team members. Note that not all responsibilities will apply to every role within our team:

Provide exceptional support via phone, email, and web-based chat email, to insurance plans, patients, and prescribers.
Work through a variety of time-sensitive and detail-oriented projects on a daily basis in order to help our patients.
Manage existing user accounts, analyze usage, and collect feedback to improve/enhance our service.
Improve workflows by using critical thinking skills to track activity and identify areas for improvement.
Troubleshoot issues and communicate insights through cross-collaboration with other teams within the company.
Offer exceptional Prior Authorization knowledge via phone to patients and prescribers.
Stay up to date on changing procedures and workflows.
Build and develop skills like communication, attention-to-detail, critical thinking, and teamwork.
Become an expert on the prior authorization process and a CoverMyMeds product expert.
Coordinate webinars and provide expert knowledge on how to use our software.

About You
You are friendly, outgoing, and get excited about helping people, while working in a fast-paced, collaborative environment. You are inquisitive, patient, adaptable, and flexible. Your priority is understanding user needs and how CoverMyMeds can help.

Exceptional interpersonal, written, and verbal communication skills.
Proactive mindset that focuses on creating ideas and plans for correcting issues or handling daily tasks.
Drive and initiative to understand the full scope of work and process.
Record of success in customer service; experience in healthcare a plus.
Eager to learn about healthcare technology and gain personal and professional growth.
Adaptable and able to work a flexible, yet consistent schedule to help support our users during our hours of operation (Monday - Friday: 8AM EST - 10PM EST, Saturday 8AM EST - 6PM EST).

Our process:
At CoverMyMeds, we have Account Specialists and Account Coordinators that sit in our Patient Services and Networks Services teams. Throughout our interview process, we are considering which role and team is the right fit for each candidate. Below is an outline of our interview process so you'll know what to expect each step of the way.
Phone interview with one of our Recruiters

If selected, a call will be arranged with one of our recruiters, which typically lasts around 30 minutes. The interview is meant to be very conversational so we can get to know you and your skill set better. Halfway through the call, the Recruiter will open up the discussion for any questions you may have.

Virtual interview (2-part process)

Step 1: You will start by interviewing with two employees from our leadership team, which lasts around 45 minutes. This is where they will really get to know you better as a candidate. They will discuss the different business units that you can be part of, ask you a few questions about your experience, and then allow you to ask them any questions that you may have.
Step 2: We call this our Project Day. This is meant to be an interactive experience that reflects a day in the life of our Account Coordinators. You will sit with a current Account Coordinator for 1-2 hours and learn about the role while becoming a mini CoverMyMeds expert. This will allow our team to get a better feel for how you work, and it will allow you to get a better understanding of the role as well.

A quick note: If you’d prefer different logistics to accommodate your individual needs and set you up for success, let us know how we can help and we'll do our best. We want this process to be as accessible and inclusive as possible for you.
About Us
CoverMyMeds, part of McKesson’s Prescription Technology Solutions, is a fast-growing healthcare technology company. Our mission: Help patients get the medications they need to live healthy lives. Our solutions seamlessly connect the health care network to improve medication access, increasing speed to therapy and reducing prescription abandonment for patients like you and me.
We hire ambitious people and make it a priority to invest in them by providing opportunities to grow their careers and connections within the community. On-site culinary team, flexible hours and paid benefits? Yeah, we have those too. But don’t take our word for it. We’ve been recognized as a “Best Place to Work” by Glassdoor, a “Best Company to Work For” by FORTUNE, and our employees have great things to say, too.
CoverMyMeds is an equal opportunity and affirmative action employer. We embrace diversity and are committed to creating an inclusive environment for all employees. Qualified applicants will be considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, disability or veteran status.

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Uses Structured Query Language (SQL) to gather and assess data from the reporting database, transactional database, operational data store, and external systems to assist internal and external leadership in decision making.
Authenticates and interprets data based on results using a variety of techniques, ranging from simple data aggregation via statistical analysis to complex data mining. Practices efficient programming that reflects solid understanding of large, complex relational data sources.
Communicates and disseminates the results of information gathering using BI software, SSRS, and/or Excel to name a few.
Continually assesses data quality throughout the database and coordinates with IT in the correction of source data or creation of translation sources, where applicable. Applies proper analytic methods while accounting for the right nuances, caveats and limitations of data sources.
Continually researches and identifies best practices for business data analysis via published literature, formalized training and professional development efforts.
Specific tool capabilities with SAP Business Objects, Microsoft PowerBI, Tableau and others.
Support’s continuous quality improvement efforts using performance metrics development and monitoring, and is able to refines vague asks into clear hypotheses, criteria and objectives while keeping the larger picture in mind.

Minimum Job Qualifications (Knowledge, Skills, & Abilities):

Typically requires 7+ years of professional experience in addition to data analytics experience.

Education/Training –

4 year degree or equivalent experience. (Computer science, engineering, analytics, finance, or business)

Business Experience –

5+ years of experience in data analytics.
Advanced skills with SQL, Excel, data visualization and analytics tools.
Excellent communication and presentation skills in presenting analytic results and findings at all levels internally and externally.
Detailed understanding and experience with process documentation and improvement for gaining operational efficiency.
Ability to see the business picture from the analytics data.
The SME on the data and analytics being performed.

Specialized Knowledge/Skills –

SQL, Python, Tableau, SAS, R, Power BI, SPSS, Stata, BOBJ etc.,
Healthcare or pharmaceutical industry, highly preferred

Career Level – IC – Professional – P3

McKesson is an Equal Opportunity/Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Qualified applicants will not be disqualified from consideration for employment based upon criminal history.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to McKessonTalentAcquisition@mckesson.com . Resumes or CVs submitted to this email box will not be accepted.

Current employees must apply through the internal career site.

Join us at McKesson!

See details

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